Senior Manager, Event Services

2 weeks ago

Brooklyn, United States ASM Global Full time

Position Title: Senior Manager, Event Services Department: Event Services Reports to: Director, Event Services FLSA Status: Exempt / Full-Time Salary Union Code: Non-Union Minimum Pay Rate: $95,000 Maximum Pay Rate: $102,000 Congratulations on taking your first step towards embarking on a new adventure at Barclays CenterAt Barclays Center, our focus is YOU Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. We look for people who live and breathe events and have a passion for sports entertainment. Our success depends on people who are committed to our purpose and have an appetite for progress. If this sounds like you, come join our community Our Company Values We understand that it’s important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values. JOB SUMMARY: As the Senior Manager, Events you will be responsible for managing all facility and contractual obligations for team events and assigned concerts from the time the event is booked through settlement. This role will be committed to providing exceptional service and enhancing the arena experience for all clients and guests. While these insights may be select elements that define this role, they also represent the exciting challenges and opportunities that come with being an integral part of the Barclays Center team. If you're ready to embrace these realities and contribute to the creation of extraordinary live experiences, we invite you to explore the details of the Senior Manager, Events position. Together, we will set new standards in the live event industry. + Eventful Weekends and Holidays: The role demands your presence during 63 NBA and WNBA home games plus playoffs. Given the dynamic nature of this schedule, weekends and holidays become integral to the job. Success requires a commitment to delivering outstanding experiences, even on these high-impact game days. + Endurance Beyond the Norm: Long days are not just a possibility; they are a reality. Be prepared for a schedule that may involve late nights and early mornings, particularly during event execution. Success in this role requires resilience and the ability to perform at your best, even in the midst of demanding hours. + Juggling Client Relationships: The Senior Manager, Events, is at the intersection of multiple client relationships, with a focus on the Brooklyn Nets and New York Liberty. Success involves not only managing these relationships but also ensuring seamless coordination and execution of events to meet the diverse needs of each client. The ability to balance and prioritize multiple clients simultaneously is a key component of success. + Dynamic Teamwork: Collaboration is at the core of what we do. Success in this role requires effective teamwork with our NBA and WNBA teams, event promoters, and internal departments. Understanding and navigating the dynamics between multiple stakeholders are crucial skills that will define your success at Barclays Center. ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do + Serves as primary liaison to tenant teams, event promoters, and clients to successfully execute events and accomplish client and arena goals. + Prepare and distribute detailed production notes for each event and schedule production. meetings with the venue’s department heads (including but not limited to operations, security, food & beverage, and guest services). + Coordinate and communicate with tenant teams, clients, and arena departments to develop and create labor cost estimates, and fulfill and uphold union contract obligations, to successfully produce assigned events. + Work home NBA and WNBA games and assist with execution of game day activities with assigned primary tenant teams. + Create accurate arena configuration drawings in AutoCAD that reflect seating manifests in collaboration with the Director/Box Office. + Communicate event information and needs to building staff as needed. + Serve as on-site arena representative during assigned events, arriving at load-in and remaining on site through event load-out or until supervisory duties are complete. + For non-tenant events, review event technical and production riders to determine availability of all provisions as outlined; coordinate arrangements to procure equipment, labor, and permits as needed. + Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed. + Other duties as assigned. CANDIDATE PROFILE: Who You Are + 4-year accredited college degree required. + 6+ years of live event, sports, or other related professional experience. + Ability to prioritize, multi-task, and balance business relationships in a professional and confidential manner. + Outstanding written and verbal communication skills. + Flexibility to work evenings, weekends, and holidays as needed. + Proficiency in MS Office including Word, Outlook, PowerPoint, and Excel. + Computer Aided Design (CAD) software and ticketing software knowledge is preferred. KEY COMPETENCIES: Skills You Possess + Ability to read, listen and communicate effectively in English, both verbally and in writing. + Ability to access and accurately input information using a moderately complex computer system. + Must be extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously. + Exceptional guest and client service capabilities. ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.

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