Customer Care Representative Service Acct Rep I

1 month ago

Minneapolis, United States Johnson Controls Full time
Build your future with Johnson Controls

As a global leader in smart, healthy and sustainable buildings, our mission is to enhance building performance to serve people, places, and the planet. Join a dynamic team that empowers you to forge your best future Our teams are strategically positioned to support a variety of industries worldwide. You will have the chance to develop professionally through impactful work projects and learning opportunities. We aim to provide an experience that prioritizes your physical, financial, and emotional wellbeing. Become a part of the Johnson Controls family and thrive in a supportive company culture where your voice and ideas matter - your next great opportunity is just a few clicks away

What We Offer:

  • Competitive salary
  • Paid vacation, holidays, and sick time
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available from day one
  • Extensive product training and cross-training opportunities with exceptional internal resources
  • Collaborative and supportive team environment
  • Commitment to safety through our Zero Harm policy
  • Company vehicle, tools, and equipment necessary for job completion
What You Will Do:

The primary responsibility of the Customer Care Representative is to sustain and expand sales within an assigned customer base and geographical area. The representative will formulate and implement a customer-centric strategy aimed at enhancing the retention of preventative maintenance contracts, increasing revenue per customer, and ensuring elevated levels of customer satisfaction.

How You Will Do It:
  • Adhere to the existing Johnson Controls policies, procedures, products, programs, and services.
  • Manage all retention activities within an assigned service agreement customer base.
  • Responsible for retention, customer satisfaction, and growth within the customer base.
  • Achieve increased sales against assigned quotas.
  • Serve as the primary point of contact for the assigned customer base, fostering a positive, ongoing relationship with customers and acquiring in-depth knowledge of each account (e.g., key decision makers, equipment, service contracts, history, etc.).
  • Collaborate with district operations to enhance service delivery.
  • Identify customer needs and devise sales strategies to achieve those objectives.
  • Report progress and metrics to operational and corporate teams on a weekly and monthly basis.
What We Look For:

Required
  • High School Diploma
Preferred
  • BA, BS, or similar degree highly preferred
  • 2+ years of sales and/or customer service experience in a similar product, service, or industry
  • Highly motivated and driven to succeed
  • Exceptional communication skills with the ability to quickly identify opportunities
  • High level of self-discipline
  • Independent and innovative thinker
  • Ability to sell intangible services.


Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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