Customer Service Representative
2 weeks ago
**Customer Service Representative - Shreveport**
**Department:** Operations **Office:** Shreveport - Hearne Avenue
**Location:** Shreveport, LA
**SUMMARY OF POSITION:**
Responsible for: investigating credit, maintaining cash drawers, soliciting current and former customers and performing clerical activities.
**ESSENTIAL JOB FUNCTIONS:**
* Answer telephones and greet customers in a friendly and professional manner.
* Solicit all customers at the counter and pass out customer recommend cards.
* Receive and apply mail payments and counter payments to customers accounts.
* Open mail, investigate credit and process loan applications in a thorough and expedient manner.
* Maintain and secure cash drawer and accounting activities i.e. balancing and preparing deposits daily. Insure that the cash drawer consistently balances.
* Perform all clerical activities including filing and typing, and assembling folders with sales finance and loan contracts.
* Prepare and distribute all assigned branch reports in a timely manner.
* Effectively solicit current and former customers for additional business as assigned.
* Respond to credit inquiries and promptly inform the manager.
* Assist in maintaining the office in a neat and professional manner.
* Monitor the office inventory and requisition additional supplies as needed.
* Other duties and responsibilities as assigned.
**PHYSICAL DEMANDS:**
* Requires the use of a computer terminal.
* Ability to speak to and hear customers via the telephone and in person.
* Pick up mail from the post office and night deposit bag from the bank.
**QUALIFICATIONS (Minimum)**
- **EDUCATION/EXPERIENCE**
* High school graduate or equivalent experience preferred.
- **ADDITIONAL REQUIREMENTS/SKILLS**
* Typing, basic computer knowledge and good communication skills.
**The above description outlines the most significant job functions performed but may include other similar functions or assignments not specifically mentioned.**
**NUMBER OF EMPLOYEES SUPERVISED: EXEMPT:** 0 **NON-EMEMPT:** 0
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