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Customer Service Representative
4 months ago
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a seven-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our South Clay Banking Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below. Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center. Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve our customers in a professional and caring manner: Adhere to CSB Customer Service & Retail Ready Standards Follow CSB's professional standards of dress and conduct. Build rapport with customers by asking quality questions to help meet their needs Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality. Project a positive image of CSB: Promote CSB by participating in community activities Represent CSB through professional and courteous conduct. Execute service & sales initiatives to support growth in customer portfolios: Utilize relationship banking principles during customer interaction Understand and have the ability to explain the features and benefits of all banking products and services Recommend products and services that fit the needs of the customer Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace: Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures Balance cash drawer at end of every banking day Assist customers in accessing safe deposit boxes Provide customer referrals to bank personnel as appropriate Scan proof work to Deposit Operations throughout each day Perform end of day duties as needed, such as utilities and cash advance item reconciliation Count and balance cash in automated teller machines (ATM) Balance and complete regular maintenance on coin machine Assist Banking Center Manager in opening and closing the Banking Center Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality. Education: A high school diploma or general education degree (GED) is required. Summary of Employee Benefits: Competitive base wage Incentive compensation and profit sharing Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply) Paid time off for vacation, illness, bereavement, and jury duty 401(k) with an employer match and on-site advisers Employee Assistant Program (EAP) with free access to mental health resources Comprehensive wellness program with financial incentives to promote a healthy lifestyle Training and professional development opportunities to help you reach your long-term goals Paid holidays available immediately upon hire Volunteerism opportunities to give back to our local communities The Commercial & Savings Bank is an Equal Opportunity Employer.
