Contact Center Specialist

1 week ago


Temple, United States Baylor Scott & White Health Full time

JOB SUMMARY

The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
  • Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage.
  • Works collaboratively with providers, clinical staff, and other departments to ensure patients? needs are met.
  • Accountable for calming upset customers by providing a composed and professional demeanor.
  • Identifies and escalates priority issues for resolution.
  • Documents all customer contacts and accurately processes various documents to ensure optimal service.
  • Accurately schedules prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines.
  • May be required to ensure the accurate creation of new accounts in the electronic medical record system, avoid the creation of duplicate accounts, and verify insurance coverage.
  • Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.

KEY SUCCESS FACTORS

  • Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job.
  • Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.
  • Excellent data entry, numeric, data entry, and computer navigational skills.
  • Knowledge of the patient portal is preferred.
  • Knowledge of customer service values and practices is preferred.
  • Knowledge of call center telephony and technology preferred.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
  • Comfortable working in a fast-paced, constantly changing, and stressful environment.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience
PDN-9d90085d-3e47-4237-ba7a-39abebe22f42

  • Temple, Texas, United States SitePro Solutions Full time

    SitePro Solutions is a leading staffing company focused on connecting highly skilled tradesmen and light industrial workers with top job opportunities. With an emphasis on ground-up construction, we help our clients find reliable and long-term staff.We are currently seeking experienced Cable Technicians to join our team in Temple, Texas. As a Data Center...


  • Temple, Texas, United States Biolife Plasma Services Full time

    Job DescriptionBioLife Plasma Services is seeking a highly skilled Medical Support Specialist to join our team. In this role, you will be responsible for ensuring the safety and well-being of donors by determining their eligibility to donate plasma. You will work under the direct supervision of the Center Manager and the Center Physician for operational and...

  • Recreation Leader II

    2 months ago


    Temple, United States City of Temple Full time

    Ready to Start Your Career with the City of Temple? Summary Under the supervision of a Program Coordinator or Recreation Specialist this position supports the programs and activities of the Wilson Park Recreation Center. Must be available to work flexible hours including evenings, weekends, and holidays. Essential Duties and ResponsibilitiesEnsures the...


  • Temple, Texas, United States Baylor Scott & White Medical Center - Temple Full time

    Job Title: Labor and Delivery Nurse SpecialistWe are seeking a highly skilled Labor and Delivery Nurse Specialist to join our team at Baylor Scott & White Medical Center - Temple.About the JobThis is a full-time, permanent position offering 36 hours of scheduled work per week with 12-hour night shifts, working x3. The ideal candidate will possess excellent...


  • Temple, Texas, United States Baylor Scott & White Medical Center - Temple Full time

    We are seeking a highly skilled Tele Health Nurse Specialist to join our team at Baylor Scott & White Medical Center - Temple. In this role, you will provide expert patient care and support to patients in need of telehealth services.The ideal candidate will have a strong background in nursing and experience working in a fast-paced healthcare environment. You...

  • Plasma Center Nurse

    2 months ago


    Temple, United States Biolife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.**Job...

  • Plasma Center Nurse

    15 hours ago


    Temple, United States Biolife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...

  • Plasma Center Nurse

    3 weeks ago


    Temple, United States Biolife Plasma Services Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Plasma Center Nurse

    2 weeks ago


    Temple, United States BioLife Plasma Services Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...

  • Plasma Center Nurse

    1 month ago


    Temple, United States BioLife Plasma Services Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...

  • Plasma Center Nurse

    13 hours ago


    Temple, United States Biolife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...

  • Ophthalmic Specialist

    2 weeks ago


    Temple, Texas, United States Baylor Scott & White Health - Central Texas Full time

    Uveitis Specialist OpportunityBaylor Scott & White Health is recruiting an Ophthalmic Specialist to join a well-established Ophthalmology practice in Central Texas.Position HighlightsJoin a team of 13 Ophthalmologists and 6 Optometrists at Baylor Scott & White HealthcareBusy schedules with dedicated time for clinic, procedures, and laserPossible bi-weekly...


  • Temple, Texas, United States Baylor Scott & White Medical Center - Temple Full time

    Job OverviewWe are seeking a highly skilled Interventional Radiology Nurse Specialist to join our team at Baylor Scott & White Medical Center - Temple. This is a contracted travel position that offers the opportunity to work with a talented group of healthcare professionals in a dynamic and fast-paced environment.

  • Medical Professional

    2 weeks ago


    Temple, Texas, United States Baylor Scott & White Medical Center - Temple Full time

    Job SummaryWe are seeking a skilled Medical Professional to fill the role of Patient Care Specialist at Baylor Scott & White Medical Center - Temple.


  • Temple, Texas, United States Baylor Scott & White Medical Center - Temple Full time

    Job SummaryWe are seeking a dedicated and compassionate Critical Care Nurse Specialist to join our team at Baylor Scott & White Medical Center - Temple. In this role, you will be responsible for providing high-quality patient care in our PCU unit.Job DescriptionThis is a permanent position offering a competitive salary of approximately $$120,000 per year,...


  • Temple, Texas, United States Baylor Scott & White Medical Center - Temple Full time

    At Baylor Scott & White Medical Center - Temple, we are seeking a skilled Medical Imaging Specialist to join our team. This role offers a competitive salary of $84,000 per year.About the RoleThe successful candidate will be responsible for providing high-quality patient care and medical imaging services in our state-of-the-art facility. As a key member of...

  • Plasma Center Nurse

    1 month ago


    Temple, United States Takeda Pharmaceutical Company Ltd Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Plasma Center Nurse

    2 months ago


    Temple, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Plasma Center Nurse

    2 months ago


    Temple, United States Biolife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.**Job...

  • Plasma Center Nurse

    1 month ago


    Temple, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...