Sr. Technical Trainer

1 month ago

Bakersfield, United States RESA Power Full time
Position Summary

This position is responsible for the creation, preparation, and delivery of Technical Training material at RESA Power for Employees and Customers. These topics include but are not limited to: Substations, Transformers, Relays, Circuit Breakers and NFPA70E Safety. The position is also responsible for being a subject matter expert (SME) for the company locations within the region of coverage. This includes supporting technicians on questions they have while in the field as well as preparing technicians for certification exams. These individuals will also be expected to represent the organization at trade shows by providing presentations and papers. This position can be located in Plant City (FL), Wixom (MI), or Bakersfield (CA) or Remote.

Job Responsibilities

  • Continue to develop and maintain a comprehensive catalog of technical training material covering a variety of Power Systems Topics that address gaps in learning identified by the Technician Competency Matrix
  • Ensure effective written communication with customers (both internal and external) to promote opportunities, confirm training sessions, and carry out necessary follow-ups.
  • Schedule, coordinate, and follow-up on training for designated employees and customers.
  • Prepare training proposals for identified Customer(s).
  • Act as a Subject Matter Expert for field technicians providing just-in-time guidance or referring the technician to appropriate guidance materials.
  • Attend trade shows and present on topics relevant to expertise. Deliver articles to trade magazines regularly.
  • Establish, maintain, and openly share your training schedule with the training team.
  • Develop engaging training materials for hands on, live and virtual training independently or in collaboration with internal and external Subject Matter Experts (SMEs).
  • Follow and achieve compliance, accreditation, and business goals.
  • Develops, supports, evaluates, and monitors contract vendor training providers.
  • Be willing to act as a mentor in our Apprentice and Mentorship Program (AMP).
  • Be willing to travel as per training schedules and business requirements.
  • Incorporate data and assessments to measure the success of training course(s) and materials.
  • Ability to collate and analyze course feedback; use data to make program improvements and adjustments.
  • Other duties as assigned.
Required Experience and Qualifications:
  • A Bachelor's degree in a related field or equivalent experience and at least 8 years of relevant field experience.
  • Experience with the NFPA70E Standard.
  • Certification from recognized Industry Organizations such as NFPA, NETA, NICET, NCEES, etc.
  • Proven expertise in common Power Systems topics.
  • Critical thinking, problem solving and desire to learn.
  • Experience presenting to groups.
  • Experience training others.
  • Ability to accommodate and respond to unconventional training requests.
  • Must be able to work independently.
  • Passion for learning and teaching others.
  • Proven experience in building training programs from the ground up.
  • Intermediate skill level with PowerPoint, Word, Microsoft Excel, advanced skill preferred.
  • Strong organizational skills.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical personnel.
  • Must be able to adjust to changes in workflow, prioritize as needed, and meet deadlines.
  • Demonstrated strong sense of urgency and ownership of their process.
  • Must demonstrate a team player mindset.
  • Must be located within a reasonable commuting distance to a major airport.
Who we are

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade

Our Mission

Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right
  • We pride ourselves on our integrity and expertise. We don't cut corners.
  • You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
  • You conduct yourself professionally, ethically, and honestly.
  • You display sound judgment and decision-making skills. You avoid choosing courses of action that assume
unreasonable risk to yourself or the Company.
  • You are on time and preplan time off.
  • You produce a quality product.
We are customer driven
  • Our number one concern is our customer and our long-term relationships with them prove our dedication.
  • You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
  • You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers,
etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth
  • We are dedicated to growing the company and our employees.
  • You understand & apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
  • You seek out new assignments and assume additional duties.
  • You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).
We solve problems
  • Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
  • You efficiently and thoroughly complete assignments.
  • You perform work assignments independently.
  • You propose new ideas and find better ways of doing things.
We get it done
  • We are efficient, reliable and no nonsense. We work hard, but we also play hard.
  • You follow through on commitments in a timely way.
  • You produce easily understandable and accurate reports that meet customer and/or Company expectations.
  • You actively listen. You seek advice and help as appropriate.
  • You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
We build strong relationships
  • Our leaders are servant leaders. We provide you with the support of a well-run company, but the
connectedness of a family. We collaborate with each other and our customers.
  • You collaborate to create the best solutions for each other and our customers.
  • You build strong relationships within the team, across RESA departments and locations and with


customers and vendors.

Additional Information

Travel: Up to 75% of travel

Type: Full-time

Location: Remote, Plant City (FL), Wixom (MI), or Bakersfield (CA)

Compensation: $107,699.90 to $150,699.95

Relocation: No relocation provided

Benefits: Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays (10 a year), and Milestone bonus.

Physical Demands: Lifting a minimum of 50lbs on a daily basis. Position requires standing and using computer and/or phone for extended periods of time.

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

RESA Power is an equal opportunity employer.Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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