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Operations Supervisor | Full-Time | PPL Center

3 months ago

Allentown, United States Oak View Group Full time

Overview:

The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Sr. Event Manager and the Event & Guest Services Manager.

This role will pay an hourly wage of $18.25.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Remove 9/20/2024

Responsibilities:
  • Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces.
  • Interview, select, train, coach, evaluate, and discipline part time staff. Position will deliver a termination with approval.
  • Provide staff training for all employees and temporary workers.
  • Deliver and follow up on Performance Improvement procedures on a timely basis.
  • Ensure staff is working safely and are aware of proper safety guidelines.
  • Lead/coordinate staff training and safety programs.
  • Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
  • Assist or lead planning, directing, coordinating and review of work plans for facility operations.
  • Review and understand event documents to forecast staffing and equipment needs for all arena events.
  • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations/improvements.
  • Oversee, monitor changeover and housekeeping crews, provide team support as required.
  • Schedule appropriate changeover and housekeeping crew for a large group of employees accurately and efficiently and adjust/notify employees of updates/changes as necessary.
  • Maintains departmental equipment; notify Sr. Operations Manager when repairs are needed.
  • Provide excellent customer service to internal and external clients to provide a positive employee climate.
Qualifications:
  • High school diploma or equivalent
  • Two (2) or more years experience in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of set up/housekeeping and event coordination.
  • An advanced degree in Facility Management or related field may be substituted for years of experience.
  • Basic computer skills in a Windows format including typing, data entry and email.
  • Advanced computer skills and experience with MS Word, Outlook, Excel preferred.
  • Ability to effectively lead a team and manage in a fast paced, high pressure environment
  • Knowledge of OSHA standards/requirements; OSHA 10 certification preferred.
  • Forklift certification or ability to acquire within 90 days of employment
  • Possess superior interpersonal, communication, and leadership skills.
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Self-motivated and excellent organizational skills
  • Possession of a valid Drivers License preferred
  • Ability to work independently and as part of a team
  • Ability to work long hours including a varied schedule of days, nights, weekends and holidays


Vaccination Statement:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.