Guest Service Associate

6 days ago


Slidell, United States Q Hotels Management Full time
Essential Functions:
All areas
  • Be Familiar with the City, as to provide driving & walking directions.
  • Ensure that the public areas (lobby, front drive, etc.) are maintained, clean and tidy by cooperating with Housekeeping Department.
  • Accept other special duties as required by management.
  • Checking in and checking out guests.
  • Interact with all other departments to ensure that guest's needs are satisfied.
  • Follow-up with guests, after other hotel departments complete tasks, to ensure that all the problems were resolved.
  • Speak with guests in a friendly, warm, and genuine manner that makes them feel welcome to the hotel.
  • To proactively work to seek out ways in which to improve the hotel experience for our guests..
  • Understand the bridging concept with the front desk for clues to guest status.
  • Use the expression, "Welcome to the (insert hotel name)" with every arriving guest.
  • Refer all guests to hotel offered operations first. (hotel restaurant and/or lounge)
  • Controls the traffic flow in and out of the Lobby.
  • Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.
  • Fosse experience and or front desk experience preferred but not required.
  • Follow up on Any Guest requests i.e.; extra pillow, toothpaste, extra towels ETC, throughout your shift.
  • Arranging sightseeing tours, advising of different quality local shopping areas, and giving various directions as necessary.
  • Understand the significance of the Franchise Guest Travel Program.
  • Understand the Express Check in process and responsibilities.
    Understand the importance & use of the daily/nightly checklists.
  • Maintains a clean and orderly appearance of the work area at all times.
  • Use 10 5 rule with each and every guest
  • Thank guests for staying, invite them back.
  • Follow in procedures for value cards.

MUST BE ABLE TO WORK THE FOLLOWING SHIFTS:

6-2

2-10

10-6

INCLUDING WEEKENDS

Background check is required.

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