Patient Care Coordinator

1 month ago


Billerica, United States Professional Physical Therapy Full time

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Responsibilities:

Greet and check in patients, ensuring accurate and complete patient information.

Collect copays and patient balances as needed.

Manage appointment scheduling.

Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.

Collect and update patient information.

Assist with administrative tasks such data entry and maintaining patient records.

Requirements

High school diploma or equivalent.

Prior experience in a customer service or administrative role, preferably in a healthcare setting.

Excellent interpersonal and communication skills.

Strong attention to detail and organizational skills.

Ability to multitask, prioritize tasks, and work in a fast-paced environment.

Proficient in computer skills and ability to learn new software systems.

Benefits

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program 

Employee discounts

Employee referral program

Paid time off (PTO)



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