Underwriting Assistant
3 weeks ago
A leading insurance company in downtown Boston is looking for an underwriting assistant. This person must be able to work onsite 3 days a week. It is a contract position with the potential to convert to a full-time employee. This is an excellent opportunity to spearhead your career progression.
Responsibilities:
- Investigate customer and agent inquiries, escalating issues to the Supervisor when necessary.
- Enter and update policy details accurately and promptly following established procedures, handling phone inquiries as well.
- Efficiently manage time and handle multiple tasks in a fast-paced environment.
- Address questions about policies, coverages, and premiums, ensuring thorough follow-up on all interactions.
- Strive for first-call resolution and ensure a seamless customer experience.
- Conduct research and initiate changes or corrections to customer policies following established procedures and using sound business judgment.
- Meet or exceed customer and agent expectations by delivering professional, efficient service, demonstrating product knowledge, and fostering positive interactions.
Qualifications:
- Strong interpersonal, listening, communication, and organizational skills.
- Proficient in analytical thinking and decision-making.
- Experience with SQL.
- High energy and motivation to follow up and take ownership of tasks.
- Bachelor's or Associate's Degree.
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