Underwriting Assistant

3 weeks ago


Boston, United States Atlantic Group Full time

A leading insurance company in downtown Boston is looking for an underwriting assistant. This person must be able to work onsite 3 days a week. It is a contract position with the potential to convert to a full-time employee. This is an excellent opportunity to spearhead your career progression.

Responsibilities:

  • Investigate customer and agent inquiries, escalating issues to the Supervisor when necessary.
  • Enter and update policy details accurately and promptly following established procedures, handling phone inquiries as well.
  • Efficiently manage time and handle multiple tasks in a fast-paced environment.
  • Address questions about policies, coverages, and premiums, ensuring thorough follow-up on all interactions.
  • Strive for first-call resolution and ensure a seamless customer experience.
  • Conduct research and initiate changes or corrections to customer policies following established procedures and using sound business judgment.
  • Meet or exceed customer and agent expectations by delivering professional, efficient service, demonstrating product knowledge, and fostering positive interactions.

Qualifications:

  • Strong interpersonal, listening, communication, and organizational skills.
  • Proficient in analytical thinking and decision-making.
  • Experience with SQL.
  • High energy and motivation to follow up and take ownership of tasks.
  • Bachelor's or Associate's Degree.


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