Product Management

4 weeks ago

Atlanta, United States Mercedes-Benz Group Full time

Aufgaben About Us

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks

Department Overview

Aftersales Business Development (ASBD) is responsible for supporting developing, designing, and establishing new business models to support our Mercedes-Benz Dealer Network in providing our customers with an exceptional experience for all service-related events
The Service Technology team manages tech programs and creates new digital tools & integrations to be used within the MBUSA dealer network

Job Overview

Responsible for supporting the facilitation of Service Technology programs & creation of new digital tools & integrations within the MBUSA Network. Individual will partner with a variety of stakeholders including Aftersales Business Development (ASBD), IT, Marketing, Vans, Network, Engineering Services, Legal (and outside Legal), etc. to support various Service Technology projects

Individual shall assist with:

  • Analytics - comprehensive and thorough analysis of service lift, customer satisfaction, survey data, etc. Analyze and maintain reporting to measure success of programs, forecast impact of new tools, and identify insights to further drive dealer efficiency.
  • Business Development - Identify gaps based on research and Network/Dealer insights, support development of new projects & tools. Assist with new project launches and the alignment of all stakeholders to ensure its success.
  • Competitive Landscape Research - Research and understand competitive offerings with other OEMs, Research new tools within the Service Technology market.
  • Cross-Functional Alignment - Align internal, Marketing, Network, and vendor colleagues to ensure collaboration and drive project performance.
  • Marketing Collaboration - Understand customer service journey and dealer needs; Assist in the development of Lead Management System to facilitate transfer of Service marketing leads.
Responsibilities:
  • Assist in creation of Service Lead Management System (LMS). Participate in daily scrum with development vendor, internal IT alignments, assist in creating project update presentations, and collaborating with various stakeholders.
  • Assist in the creation and distribution of various ASBD surveys to the dealer network. Analyze results and develop reporting to communicate results to the stakeholders.
  • Analysis of competitive market research in the service financing space. Create reporting to increase data transparency into the impact of service financing on repair orders (ROs).
  • Generate market research reporting to identify AI-based vehicle damage detection platforms; Collaborate cross-departmentally with Engineering
  • Services, Network, Field Teams to bring chosen solution to the dealer network.
  • Support Service Programs that improve dealers' operational efficiency and customer satisfaction by assisting in the development and deployment of service department tools and programs that create a progressive retail environment.

Qualifikationen Qualifications / Education:
To qualify for this internship opportunity, you must be a rising junior, senior enrolled in a Bachelor's program
Preferred concentration of study: Accounting, Business Administration, Business Management, Communications, Finance, Management Information Systems (MIS), Computer Information Systems (CIS), Marketing

Qualifications
  • Analytical skills
  • Microsoft Office experience
  • Ability to collect data, facts to identify trends, and drive potential strategies/measures
  • Customer & team oriented with professional contact & communication manners
  • Strong self-motivation, flexibility, ability to work under pressure and sense of responsibility, as well as undisputable will to succeed and deliver results
Skills
  • Work collaboratively
  • Data interpretation & processing
  • Problem solving
  • Project management
  • Process oriented


Additional Information
During this 8-10 week summer internship, you will be required to report the office 3 times a week at our Sandy Springs, GA headquarters

EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law

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