Consultant - Customer Service

COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.
**Work on interesting projects wherever you are, at home or in one of our offices around the world.**
At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.
* 43,000,000 Monthly Transactions
* 120 Fortune 1000 Clients
* 34 Years
* 19 Countries
* 1 You
**Consultant - Customer Service**
**Req:** 22001257_en

City:

Clark

State:

Pampanga

PH

Work Location: Berthaphil II

hide-job:

22001257_en

PH

**Job Description:**
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
**Customer Service Consultants in this role get to:**
**Be the Point of Contact;** answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications:**
**Our most successful candidates will have:**
* High school diploma or GED
* Demonstrated ability to perform at a high level, to support our high volume of inbound calls
* Excellent verbal and written communication skills; proficient reading skills required
* Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
* Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
* Prior customer service experience preferred

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