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Guest Experience Supervisor|Part-time| Rupp Arena

3 months ago

Lexington, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

Employee is assigned to the Guest Experience Department and reports to the Guest Experience Manager. Primary responsibilities will be to supervise and support Guest Experience Staff in their job duties, assist in any and all areas needed, troubleshoot problems, answer questions, and engage and assist guests/staff in an efficient and professional manner.

This role will pay an hourly wage of $16.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until October 1, 2024

Responsibilities
  • Assist as needed with setup and breakdown of the event.
  • Assist as needed with briefing of events to regular part time staff.
  • Act as a role model for the regular part time Guest Experience staff maintaining a high level of professionalism and excellent customer service skills at all time.
  • Support regular part time staff by confirming expectations and job responsibilities at start of shift, and frequent check ins with all staff in your designated area.
  • Assist and support fellow supervisors, maintaining important communications with one another throughout event.
  • Organize and implement breaks for all part time Guest Experience staff.
  • Answer all radio calls requesting Guest Experience Supervisor.
  • Assist with problem solving of escalated guest issues.
  • Assist with post briefing of event to the Guest Experience Coordinator and/or Manger.

Qualifications
  1. Must have a general knowledge of public assembly operations.
  2. Must have 1+ years' experience ushering in a stadium/arena setting.
  3. High School Diploma or equivalent.
  4. Must have strong interpersonal and problem solving skills.
  5. Must be extremely adaptable.
  6. Must demonstrate the ability to work well under high stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances.
  7. Must be willing to work flexible hours, nights, weekends and holidays when required.
  8. Must be comfortable with heights and loud noises.
  9. Must be willing to rotate to various positions within a shift, and be cross trained in all areas.