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Member Services

3 months ago

Fairborn, United States YMCA of Greater Dayton Full time
Description

Member Services - Opener

Fairborn YMCA

Fairborn, Ohio

Part Time/Non-Exempt

$11.45-$13.74/ Hourly

*This position is paid a differential for working the opening shift*

Opener shift- starts at 4:45 am

Position Summary:

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:
  • Provides excellent member service.
  • Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
  • Follows Member Service Desk processes and systems.
  • Conducts tours of the facility for prospective members and guests.
  • Displays excellent telephone skills.
  • Handles monetary transactions and appropriate reconciliation of these transactions.
  • Builds relationships with members.
  • Proactively solves problems.
  • Performs routine copying and filing.
  • Keeps up-to-date with member information as outlined in the member handbook.
  • Follows appropriate safety guidelines.
  • Communicates to direct supervisor any concerns or incidents that may need follow-up.
  • Communicates any suggestions to improve member services.
Qualifications:
  • Must be 18 years of age. High school diploma or GED required.
  • A 2-year degree or applicable experience is preferred.
  • One year or more of related customer service experience required.