Clinical Operations Manager

4 weeks ago

Lake Helen, United States AdventHealth Ambulatory Services Full time

Clinical Operations Manager

AdventHealth Sports Med & Rehab

All the benefits and perks you need for you and your family:

  • Up to $10,000 Sign-on Bonus
  • Career Development
  • Whole Person Wellbeing Resources
  • Be part of a Team of Winning Care that supports Orlando Magic, Tampa Bay Buccaneers, Daytona International Speedway, Walt Disney World, Dr. Phillips Center for the Performing Arts, Tampa Bay Lightning, Florida Citrus Sports, Orlando Solar Bears, Lakeland Magic, runDisney and Track Shack.

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday - Friday shift will vary based on need

The community youll be caring for: Therapy Patients in our New Smyrna Beach Medical Plaza

Location: 125 Florida Memorial Parkway, Ste 102 New Smyrna Beach, FL 32168

The role youll contribute:

When you join our team of over 40 Outpatient Clinics across Central Florida, you will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew. We serve patients Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties with a dedicated Team of therapists, clinicians and staff willing to carry on AdventHealths mission in the communities we serve.

As the Clinical Operations Manager, you will maintain a therapeutic and business management philosophy including program development, labor analysis, standards of practice, staffing needs, process improvement and revenue management. Oversight of patient care assignment, scheduling and daily operations for successful performance in Team, Service, Clinical, Market and Finance pillars. As a licensed clinician, may provide direct and indirect patient care to an assigned group of patients in rehabilitation settings as needed.

The value youll bring to the team:

  • Consistently living AdventHealth Services Standards: Keep Me Safe, Love Me, Make It Easy, Own It, to ensure that every person, every time has an exceptional experience
  • Acts as a liaison between the Hospital Rehabilitation and Sports Medicine and other hospital staff, physicians, patients and/or patient families in order to investigate, respond and resolve complaints. Disseminates pertinent information to appropriate staff members as observed by the Director/Senior Manager
  • Actively participates in the development of staff clinical skills, and customers' and stakeholders' satisfaction. Monitors and develops plans related to customers' and stakeholders' satisfaction
  • Systematically monitors process improvement initiatives, document results and deploys information to staff for appropriate actions. Supports and facilitates clinical lead role, Clinical Excellence Program and residencies
  • Hires and orients new staff to assigned area to familiarize them with area processes, equipment, safety and operational plans, as demonstrated by staff correctly carrying out clinical care according to policies, procedures and protocols
  • Monitors staff and equipment needs, revenue, expenses and labor tracking. Establishes plan for variances and monitors results as observed by the Director/Senior Manager
  • Participates in marketing of the Rehabilitation and Sports Medicine program in hospital, community and to medical personnel as indicated. Actively engages in activities to improve internal and external awareness of Rehabilitation as a service line
  • Plans and implements employee engagement activities. Systematically provides staff with feedback regarding their performance. Counsels staff as needed, documents counseling sessions, monitors compliance and works with HR regarding disposition as needed

The expertise and experiences youll need to succeed:

Minimum qualifications :

  • 2 years of clinical experience OR One year of supervisory/leadership experience
  • Basic Life Support (BLS) Certification
  • Active State of Florida as a Occupational Therapist, Physical Therapist or Speech Language Pathologist

Preferred qualifications:

  • Previous experience leading an a therapy team in a outpatient setting

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Rehabilitation Services

Organization: AdventHealth Sports Med & Rehab

Schedule: Full-time

Shift: 1 - Day

Req ID: 24016110

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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