Training Specialist Coordinator

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Seeking a motivated, adaptable, and organized individual with effective communication skills and an enthusiasm for professional growth and lifelong learning. Responsible for developing the knowledge and skills of team members in the Pre-Service Division, helping them reach their potential and contribute to retaining a quality workforce. Facilitate training initiatives in various means, including new hire and on-the-job training, that aligns with current and future business objectives and desired customer outcomes. Work collaboratively with others to identify training opportunities. Assist with the creation and maintenance of process documentation including workflows, training materials, and other resources.Coordinates daily work, solves basic operational issues and is a "go to" person and subject matter expert (SME). Assist with planning and implementation of new and enhanced technologies, business processes, performance and quality standards of the department. Master the assigned applications and workflows relevant to the training areas assigned. Successfully complete Michigan Medicine Learning Liaison credentialing program. Train and support learners on assigned applications and unit workflows related to their role in a variety of settings. Facilitate and conduct unit-specific training initiatives including new hire, refresher, and ad hoc training needs. During and following new hire unit training, perform periodic account review for quality assurance up to the first 90 days of employment and review findings with new hire. Serves as a trainer and mentor for learning liaisons. Coach and mentor learning liaisons and staffon standardized workflow processes. Oversee and assist with creating and updating training materials and other resources. Coordinate training and educational programs with leadership team. Collaborate closely with Revenue Cycle Learning and Performance Improvement to evaluate and align training content and materials. Identify, assess and develop training needs within operational scope utilizing Quality Assurance data and trends. Create and administer skills assessments. Identify issues or concerns with financial clearance, estimates, and financial counseling unit operations; apply critical thinking skills to resolve issues and/or elevation to the supervisor or manager. Participate in user acceptance testing initiatives as Subject Matter Expert (SME). Support end users during MiChart go-lives, upgrades, labs, personalization sessions, advanced and efficiency training initiatives. Recognize process and system problems and take the appropriate steps to investigate and resolve them within the scope of the training specialist coordinator role. Escalate issues to management when necessary. Utilize Lean principles to add value to processes and reduce waste. Attend, participate, and present in operational huddles, meetings, and one-on-one discussions. Assist in the development and implementation of new or updated policies and procedures. Coordinate requests for time off based on workplace operational needs and staffing requirements; create and maintain schedules and training timelines. Assists in hiring process, orientation and onboarding of new hires. Represent department with other Revenue Cycle units, other Michigan Medicine departments, and external customers on an 'as needed' basis. Meet all Michigan Medicine annual competencies and maintain the highest level of customer service, confidentiality, data integrity, and compliance. Other duties as identified by supervisor/manager. An Associate's degree in Healthcare Administration, Business, Health Information Technology, Instructional Design, Training or other healthcare related field and/or a combination of education and experience is required. A minimum of two (2) years of healthcare training and patient financial counseling operational experience. Strong written, verbal and interpersonal communication skills, organizational, problem solving, decision making and negotiation skills are necessary.Excellent computer literacy, technology and application skills are required. Strong dedication to customer service, ability to be flexible and work within a team-focused, participative management framework is required.Thorough knowledge and understanding of health insurance, third party payers, and government regulations are required. Experience in facilitating training initiatives; ability to manage multiple tasks; experience creating training materials for end users with direction; strong time management and self-directed work style; knowledge of LEAN methodology and Michigan Medicine policies, procedures, regulatory requirements and information systems; 5 years' experience in patient financial counseling; Current CPC (Certified Professional Coder) certification is desired. Successful completion of the Learning Liaison Program is preferred. Understanding and ability to interpret medical terminology and insurance benefit information is preferred. Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended. The University of Michigan is an equal employment opportunity employer. #J-18808-Ljbffr