Patient Services Representative 1

2 months ago

Urbana, United States Carle Full time

Patient Services Representative 1 - CMPG Fam Med Metamora

+ Department: Fam Med Metamora - CMPG

+ Entity: Peoria Service Area

+ Job Category: Clerical/Admin

+ Employment Type: Full - Time

+ Job ID: 46979

+ Experience Required: 3 - 5 Years

+ Education Required: Not Indicated

+ Shift: Day

+ Location: Metamora, IL

+ Usual Schedule: Monday-Friday, 7:30am - 4:30pm

+ On Call Requirements: None

+ Work Location: Metamora Clinic

+ Weekend Requirements: None

+ Holiday Requirements: None

Email a Friend Save Save Apply Now

Position Summary:

Patient Services Representative reflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.

Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.

Qualifications:

SKILLS AND KNOWLEDGE Ability to demonstrate strong customer service skills. Ability to effectively enter information into a variety of computer programs. Ability to understand and apply guidelines, policies and procedures. Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds. Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office - basic computer skills. Customer/patient focusedCritical thinking skills using independent judgment in making decisions.

Essential Functions:

Customer Service

+ Smile and greet patients, families, and visitors with a warm welcome, proactively communicate with the patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.

+ Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.

+ Consults with members of the healthcare team and provides updates and other information to patients and families.

+ Answer telephone calls in a clear, courteous, caring, calm and professional manner.

+ Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.

+ Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.

+ Support all digital communication to patients with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.

+ Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.

+ Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.

+ Assist with proactive charge capture along with billing accuracy for providers and patients.

+ Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.

+ Open and/or close the clinic following specified guidelines of individual clinic.

+ Collaborates with appropriate support services to ensure the environment is clean and welcoming.

+ Demonstrates effective and caring communication skills and telephone techniques and etiquette.

+ Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.

Administrative/Clerical Support

+ Work independently and responsible for timely completion of assigned functions.

+ Be aware of what is happening in the clinic department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.

+ Maintain regular and consistent attendance at work.

+ Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.

+ Maintain compliance with Personnel policies and procedures.

+ Monitor environmental conditions to secure protected health information.

+ Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

+ Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

+ Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

+ Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

  • Patient Services Representative 1

    3 months ago

    Urbana, United States Carle Full time

    Position Summary: The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. ...

  • Patient Services Representative 1

    3 months ago

    Urbana, United States Carle Full time

    Position Summary: The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. ...

  • Patient Services Representative 1- Pediatric Specialties

    1 month ago

    Urbana, United States Carle Health Full time

    Overview The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. Come...

  • Patient Services Representative 1

    4 weeks ago

    Urbana, United States Carle Health Full time

    Overview Come join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our...

  • Patient Services Representative 1

    1 month ago

    Urbana, United States Carle Health Full time

    Overview The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. Come...

  • Patient Services Representative

    2 weeks ago

    Urbana, United States Carle Health Full time

    OverviewCome join Carle Health as a Patient Services Representative. The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve. Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our...

  • Patient Services Representative- Float

    2 months ago

    Urbana, United States Carle Full time

    Patient Services Representative- Float + Department: Float Staff - CPG + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46809 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Urbana, IL + Usual Schedule: Monday-Friday, 8a-5p + On Call Requirements:...

  • Patient Services Representative 1- CMPG Fam Med Peoria

    2 months ago

    Urbana, United States Carle Full time

    Patient Services Representative 1- CMPG Fam Med Peoria + Department: Fam Med Peoria - CMPG + Entity: Peoria Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 45940 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Peoria, IL + Usual Schedule: Monday-Friday, 7:45a-4:45p + On Call...

  • Patient Services Representative 1- CMPG Fam Med Peoria

    2 months ago

    Urbana, United States Carle Full time

    Patient Services Representative 1- CMPG Fam Med Peoria + Department: Fam Med Peoria - CMPG + Entity: Peoria Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 45940 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Peoria, IL + Usual Schedule: Monday-Friday, 7:45a-4:45p + On Call...

  • Patient Services Representative 1

    2 months ago

    Urbana, United States Carle Full time

    Patient Services Representative 1 - CMPG Pediatrics Pekin East + Department: Pediatrics Pekin East - CMPG + Entity: Peoria Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46915 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Pekin, IL + Usual Schedule: Primary Shift is Days,...

  • Patient Services Representative

    2 months ago

    Urbana, United States Carle Full time

    Patient Services Representative - OccMed + Department: Occ Med - CFH + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 45807 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Urbana, IL + Usual Schedule: Monday-Friday, 8:30am- 5:30pm + On Call...

  • Patient Services Representative

    2 months ago

    Urbana, United States Carle Full time

    Patient Services Representative - CWP Inf Dis + Department: Infectious Disease - CWP + Entity: Bloomington-Normal Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46822 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Bloomington-Normal, IL + Usual Schedule: Monday-Friday,8a...

  • Patient Services Representative- CMPG Neurology Atrium

    2 months ago

    Urbana, United States Carle Full time

    Patient Services Representative- CMPG Neurology Atrium + Department: Neurology Atrium - CMPG + Entity: Peoria Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46523 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Peoria, IL + Usual Schedule: Monday-Friday, 8a-4:30p + On Call...

  • Patient Services Representative- CMPG Neurology Atrium

    2 months ago

    Urbana, United States Carle Full time

    Patient Services Representative- CMPG Neurology Atrium + Department: Neurology Atrium - CMPG + Entity: Peoria Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46523 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Peoria, IL + Usual Schedule: Monday-Friday, 8a-4:30p + On Call...

  • Pt Svc Rep 1

    2 months ago

    Urbana, United States Carle Full time

    Pt Svc Rep 1 - Ortho + Department: Orthopedics - Sports Med_10_48 + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46731 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Urbana, IL + Usual Schedule: Monday - Friday, 8:00a-5:00p + On Call...

  • Customer Service Representative

    1 week ago

    Urbana, Illinois, United States CVS Health Full time

    Career Opportunities at CVS HealthAbout the RoleThe Customer Service Representative role is ideal for individuals who are passionate about delivering exceptional customer experiences. In this role, you'll work closely with colleagues to ensure that every customer leaves satisfied.As a Customer Service Representative, you'll perform a variety of tasks,...

  • Patient Access Representative I- CMH Team A

    2 months ago

    Urbana, United States Carle Full time

    Patient Access Representative I- CMH Team A + Department: Patient Access - CMH + Entity: Champaign-Urbana Service Area + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 46672 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Peoria, IL + Usual Schedule: Monday-Friday, 8:00a-4:30p + On Call...

  • Customer Service Representative

    2 months ago

    Urbana, United States Carle Full time

    Customer Service Representative + Department: HA - Customer Solutions + Entity: Health Alliance + Job Category: Clerical/Admin + Employment Type: Full - Time + Job ID: 41969 + Experience Required: 3 - 5 Years + Education Required: Not Indicated + Shift: Day + Location: Champaign, IL + Usual Schedule: 8am - 5pm CST + On Call Requirements: no + Work Location:...

  • Customer Service Representative

    4 weeks ago

    Urbana, Illinois, United States WillowCress™ Full time

    At WillowCress™, we are seeking a highly skilled Customer Service Representative to join our team in Urbana, IL. This is an exciting opportunity for individuals who enjoy providing excellent customer service and working in a fast-paced environment.The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.Job...

  • Warehouse Customer Service Representative

    3 days ago

    Urbana, Illinois, United States WillowCress™ Full time

    We are seeking a highly skilled and enthusiastic Warehouse Customer Service Representative to join our team at WillowCress™ in Urbana, IL. This role is perfect for individuals who thrive in fast-paced environments and have excellent communication skills.About the Role:In this position, you will be responsible for assisting customers in receiving the...