Guest Services Team Member | Charleston Coliseum and Convention Center

2 months ago

Charleston, United States Oak View Group Full time

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

Guest Services Team Member to include usher, ticket taker, sensory room desk, premimum space / suite attendant, and greeter

This role will pay an hourly wage between $11.25 - $12.25

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities:
  • Provide friendly and helpful direction to patrons.
  • Ensure that the section of responsibility is clean and that all physical equipment is in good working order. Throughout the event, this section should be monitored closely to serve all guests and to respond to any trouble situation.
  • Check all passes, credentials and tickets for the correct location, date and time.
  • Maintaining a safe environment at all times for guests.
  • Enforcing all Colliseum and Event Complex policies and procedures.
  • Prepare for each event by acquiring all pertinent show information.
  • Familiarity with the ticketing system and correctly operating the ticket scanners and turnstiles.
  • Moving patrons through the gates and lines of access as quickly as possible.
  • Visually inspecting guests for bottles, cans or any other item not permitted into the facility.
  • Directing patrons through the proper entrances and areas that allowed for public access.
  • Preventing entrance to emergency exit doors and to all areas that are not public access.
  • Asking and utilizing event supervisors and management staff for assistance whenever needed and reporting all suspicious behavior.
  • Greet and provide direction and assistance to club and suite guests while protecting their limited access areas in the venue.
  • Greet incoming guests and accommodate their needs and requests.
  • Perform related duties and responsibilities as required.
Qualifications:
  • Effective oral communication and writing skills
  • Ability to interact with guests and staff on a professional basis
  • Must have a earned a high school diploma or equivalent GED
  • Previous experience preferred
  • Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays


Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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