Customer Service Associate

2 months ago

Park Hills, United States RAPS CONSULTING INC Full time

Our Client, an Energy Services company, is looking for Customer Service Associate for their Park Hills, MO location

Responsibilities:
Data Management:

  • Ensure that all data is entered accurately and efficiently into a variety of databases, maintaining a high level of attention to detail to guarantee the integrity of our records.
  • This includes regularly reviewing and verifying data entries for completeness and correctness.
Applicant Screening:
  • Perform thorough and detailed screenings of applicants to assess their eligibility for various programs.
  • This involves reviewing applications to ensure all necessary documentation has been submitted and meets the required standards.
Customer Outreach:
  • Proactively contact customers by phone or email to obtain any missing information or documentation.
  • This requires strong communication skills and the ability to convey the importance of providing complete information for processing applications.
Customer Service:
  • Maintain a positive and professional customer service attitude at all times.
  • Handle customer inquiries and issues with a friendly, patient, respectful, and professional demeanor, ensuring that all interactions reflect the values of our organization.
Confidentiality and Integrity:
  • Handle sensitive information with the utmost integrity, tact, and discretion.
  • Ensure that all customer data and personal information are kept secure and treated with confidentiality.
Event Coordination:
  • Assist in the scheduling and organization of community outreach events.
  • This includes coordinating logistics, preparing materials, and ensuring that events run smoothly.
Community Representation:
  • Represent Client at community outreach events, engaging directly with customers, agencies, and coworkers.
  • Build and maintain positive relationships within the community, effectively communicating the services and support available.
Additional Responsibilities:
  • Perform other duties as assigned to support the goals of the organization and contribute to the overall success of the team.

Requirements:
  • Must have high level of compassion and communication
  • A high school diploma or GED is the minimum requirement; however, some college education is preferred.
  • Working knowledge of Microsoft applications and various web-based and server-based software applications is essential.
  • Familiarity with database management and data entry systems will be advantageous.
  • Prior experience in a high-output, accuracy-intensive environment is crucial.
  • Candidates should demonstrate a strong track record of maintaining high levels of accuracy and efficiency in their work.
  • Excellent written and verbal communication skills are necessary.
  • The ability to effectively communicate with customers, particularly in crisis situations, is essential to providing quality support and resolution.
  • Strong interpersonal and customer service skills are required.
  • Candidates should be adept at building rapport with customers and working collaboratively with team members and community partners.

Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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