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Cashier Receptionist

1 month ago

South San Francisco, United States Kaiser Permanente Full time
Description: Job Summary:

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

Essential Responsibilities:

  • Reception, Check-ln, Check-out (where applicable)
  • Greet and assist patients that present
  • Follow appropriate patient registration/check-in policies and procedures
  • Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
  • Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
  • Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
  • Determine patients membership/benefits according to the benefit display
  • Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
  • Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
  • Manage electronic in-basket
  • Use notes function where applicable to document prepayments
  • Obtain a patient medical record number when necessary
  • Order Health Plan cards as needed.
  • Collect co-pays and fees. Inform patients of available payment options.
  • Generate appropriate encounter forms per procedure electronically or manually if the system is down
  • Direct patients to appropriate area after the check-in process is completed
  • Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
  • Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
  • Initiate and complete required forms for all appointments per policy.
  • Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
  • Assist patients by :
  • Explaining co-pays/applicable fees
  • Providing facility directions
  • Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
  • Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
  • Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
  • Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
  • Maintain the patient will-call area box if applicable
  • Communicate with clinical and business office staff as needed
  • Cash Handling, Reconciliation and Deposit
  • Handle cash according to the Cash Handling Responsibility Agreement
  • Comply with all applicable cash handling policies and procedures (see reference list)
  • The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
  • Obtain, secure, and ensure sufficient denominations to provide change.
  • Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
  • Use correct procedures to document and report discrepancies
  • Other
  • Working towards positive operational outcomes.
Grade 03
Basic Qualifications:
Experience
  • Six (6) months work experience.
  • Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education

  • High School Diploma/GED.
License, Certification, Registration
  • N/A
Additional Requirements:

  • Basic knowledge and use of computer and computer keyboard.
  • Passing of a PC skills assessment.
  • Ability to read and follow instructions, short correspondence, and memos.
  • Communicate with health care providers, staff, patients and visitors.
  • Professional phone etiquette.
  • Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
  • Knowledge of computer and computer keyboard.
  • Must be willing to work in a Labor Management Partnership environment.
  • Also refer to the detailed responsibilities outlined in the respective collective bargaining unit Cash Handling Responsibility Agreement.
Preferred Qualifications:

Primary Location: California,South San Francisco,S. San Francisco Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri; This position supports all South San Francisco Medical Center in addition to Surgical Services Line. Required to give 10 days of availability per month, schedule days varies, no set day of the week.
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West
Job Level: Entry Level
Department: So San Francisco Hospital - Pre-Op Services - 0206
Pay Range: $33.55 - $35.3 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest