Member Service Representative

2 weeks ago


Honolulu, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 95-1830 Meheula Parkway C-7, Mililani, HI 96789

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Honolulu, United States Planet Fitness Full time

    *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...


  • Honolulu, United States AAA - The Automobile Club Full time

    Maintenance and servicing of insurance policies. Verifying new business applications. Processing insurance and membership payments. Updating electronic member information. Maintaining filing systems and typing. Qualifications:High school diploma or e Insurance, Representative, Service, Retail


  • Honolulu, Hawaii, United States realjobshawaii Full time

    The Customer Service Representative (CSR) is responsible for providing excellent service to allcustomers by acquiring and sharing in-depth knowledge of the company products as well ascommunicating effectively with team members within the customer service department. Also,responsible for processing produce orders received by telephone, fax, e-mail and through...


  • Honolulu, United States Hawaii Pacific Health Full time

    Job Description Kapi'olani Medical Specialists (KMS) is a specialty physician group dedicated to caring for Hawai'i's women and children through excellence in academics, physician training, medical research and clinical care. The group is comprised of over 100 Specialists, Nurse Practitioners and other staff, covering newborn to women's health services at...


  • Honolulu, United States Ryan Miyashita - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...


  • Honolulu, United States Knewin Full time

    Insurance Service Representative The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices. Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to...


  • Honolulu, United States American Automobile Association Full time

    Insurance Service Representative The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices. Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to...


  • Honolulu, United States realjobshawaii Full time

    The Customer Service Representative (CSR) is responsible for providing excellent service to allcustomers by acquiring and sharing in-depth knowledge of the company products as well ascommunicating effectively with team members within the customer service department. Also,responsible for processing produce orders received by telephone, fax, e-mail and through...


  • Honolulu, Hawaii, United States realjobshawaii Full time

    TO BE CONSIDERED APPLY DIRECTLY TO Job Title: Member Services CoordinatorDepartment: AdvancementEmployment Status: Full-Time, Non-ExemptSupervisor: Membership and Annual Fund Manager Job Summary:Under the direction of the Membership and Annual Fund Manager, the Member Services Coordinator provides administrative support to the Museum's Membership and Annual...


  • Honolulu, United States Pyramid Insurance Co Full time

    * Customer Service Representative **Customer Service Representative** The Customer Service Representative (CSR) will assist and support agents with administrative duties and deliver high-quality service to commercial and personal lines clients. As part of the Customer Service Delivery team, the CSR serves as the primary point of contact for customers....


  • Honolulu, United States Proservice Hawaii Full time

    Job Description Job Description JOIN OUR PROHANA Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core...


  • Honolulu, United States Access Tennis Full time

    Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer...


  • Honolulu, United States Access Tennis Full time

    Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer...


  • Honolulu, United States Ethosvet Full time

    **Ethos Veterinary Health** **Customer Service Representative** **Client Care - Honolulu, HI - Full Time** **Veterinary Emergency + Referral Center of Hawaii (VERC)** is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to...


  • Honolulu, United States Navian Hawaii Full time

    POSITION SUMMARY: Under the supervision of the Admissions Manager, the Patient Service Representative supports the organization by managing the flow of patient referrals from initial inquiry through admission. As well as disseminating information regarding Navian Hawaii and building relationships with healthcare providers that result in the o verall...


  • Honolulu, United States Navian Hawaii Full time

    Job Description Job Description POSITION SUMMARY: Under the supervision of the Admissions Manager, the Patient Service Representative supports the organization by managing the flow of patient referrals from initial inquiry through admission. As well as disseminating information regarding Navian Hawaii and building relationships with healthcare providers that...


  • Honolulu, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a...


  • Honolulu, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a...


  • Honolulu, United States ProService Hawaii Full time

    Job DescriptionJob DescriptionJOIN OUR PROHANAListed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and...


  • Honolulu, United States Bishop & Company Full time

    Bishop & Company is seeking a Customer Service Representative for a financial organization in Honolulu, HI. The preferred candidate will possess customer service experience and demonstrate a high level of professionalism in phone-based interactions with customers.