Customer Care Representative

4 weeks ago

Clovis, United States CAMP Systems Full time

Overview

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a SaaS plus model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.

CAMPs relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

The Trend Group, a division of CAMP is a recognized leader in providing quality Engine Health monitoring (EHM) and Analysis to the business aviation industry. In conjunction with CAMP, the Trend Group focuses on offering timely, reliable, actionable information to customers, in order to reduce operating costs and enhance aircraft safety.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio.

Job Summary

As part of the Customer Service Team, you will be tasked with handling a variety of tasks involving client needs, requests, and making recommendations based on needs. This position offers the chance to become familiar with CAMPs software, clientele, and brand. Using your exceptional and professional customer care skills, you will be the first impression and representation of CAMP Systems.

Responsibilities

  • Be the first line of contact when customers, clients, and partners call or e-mail with inquiries.
  • List, understand, and act in response to needs.
  • Maintain records of customer communications.
  • Provide effective and efficient assistance of customer facing applications, reports, and services.
  • Support CAMPs Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts.
  • Maintain high standards of telephone and e-mail etiquette and promptness.

Requirements

  • Intermediate understanding of computer software.
  • Intermediate understanding of Computer Software
  • Intermediate ability to use applications like Microsoft Outlook, Excel, Word, etc.
  • Warm, welcoming, and helpful attitude.
  • Excellent interpersonal skills.

Salary: $19.00 - $22.00 per hour DOE (Depending on Experience)

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE

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