Director of Learning

2 weeks ago

Doral, United States The Reisner Group Full time

Qualifications:

Bachelor's degree is required, concentration in business management, Adult Learning or EducationMinimum of 8-10 years of experience in having built and implemented training programs and teams in the restaurant industryExperience with multi-channel distributionStrong Microsoft Office skills in all areas (Word, Excel, PowerPoint and Outlook)Knowledgeable on e-Learning authoring tools such as Articulate 360 StorylineKnowledgeable on editing tools such Adobe Creative SuiteSolid knowledge of procedures and practices found in the Operations Manual, Emergency Response Manual, Quality Assurance Programs, Food Handler and other Safety Certifications, Temperature Control and Safety Program, Food Safety Guidelines, and other restaurant operating standardsExcellent verbal, written, interpersonal, and presentation skillsCreativity and innovation in formulating training programsFamiliarity with various trends in training and learning technologyExcellent management and organizational skillsSolid critical thinking and problem-solving skillsStrong project management skills

Responsibilities:

Reporting to the Vice President of Operations, the Director of Learning and Development is accountable for setting the strategy for the function as well as ensuring the execution of that strategy aligned with the overall business strategyAnalyzes restaurant operations' training needs and various operations' systems to improve workplace efficiency and maximize store performance levelsDevelops and administers training plans and procedures, prepares training materials for all operations' initiatives and new product rolloutsMaintains integrity of all operations standards, procedures and manuals, including but not limited to: Restaurant Operations, Management Systems, Work Station Job Aids, Plating Guides, Management and Corporate training and follow-up auditsAssess knowledge gaps and determines, analyzes and develops training needs for restaurant operations and personnel (i.e. hourly team members, crew leaders, restaurant managers, assistant district managers and district managers)Lead and develop training content and materials working with Subject Matter Experts (SMEs) in Operations, HR and Recruiting, IT, Product Development, Marketing, Finance, Guest Engagement, and FacilitiesDirect, coach, support, and delegate appropriately to develop training contentDevelops and compiles training manuals and other training aids, training films/videos/ storyboards and other tools/equipment used to deliver the training messageSupport and partner with Field Training Team to ensure smooth roll out processDeliver and record training when requiredSupport online training, experience working with an LMSLead a team of trained Learning and Development Managers who develop, write and deliver training contentDevelop annual field training calendarParticipate in the planning and delivery of content at the Company's Annual ConferenceMeet financial objectives by forecasting training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actionsContribute to additional team and company initiatives as needed/assigned

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