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Customer Service Representative

1 month ago

Cleveland, United States Nor-Am Cold Storage Full time

Our Customer Service team is the heartbeat of our operation, all roads lead to that office. This team sets the pace for the entire warehouse, we count on them to critically think through any issues that may arise and to adapt to the changing needs of our customers and our ops teams.

Common tasks

  • Enter inbound and outbound load information to the Warehouse Management System (WMS)
  • Regularly interact with customers via phone, email and in person conversations.
  • Communicate clearly and professionally with both internal and external customers,.
  • Check in and bill out truck drivers in a timely manner while offering top tier customer service.
  • Complete required daily paperwork including export documents.
  • Utilize the WMS to manage and track inventory, confirm orders and complete billing.
  • Coordinate with the warehouse teams to ensure efficiency.
  • Answer phones, filing, and other general office duties.
Preferred Experience and Education
  • At least 2 years of customer service experience required, experience with Inventory management, AR or AP preferred.
  • Proven track record of professional communication and building rapport with co-workers, customers, and outside guests.
  • Experience with Google Suite is a plus but not required.
Why work for Nor-Am?
  • Competitive Pay.
  • Paid Time Off beginning day 1.
  • Our Holiday List includes your birthday. No one should have to work on their birthday
  • Immediate access to your earned wages
  • Medical, Dental, Vision, Life, Short and Long Term Disability Insurance
  • Free Financial Wellness Program
  • 401k with company match
  • Legal and Identity Protection Coverage
  • Pet Insurance
  • Tuition Reimbursement
  • Kids in School? We supply backpacks and school supplies for our employees' school aged kids every year....backpack day is our favorite day of the year