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Restaurant Server

4 months ago

Rochester, United States Oak Hill Country Club Full time

Restaurant server

Department: Food and Beverage

Reports To: Restaurant Leadership

Job Description: Oak Hill Country Club, a Five Star Platinum Club of the World, is seeking dedicated, experienced, fast-paced individuals to join our service team in the main dining room. Our Restaurant Server is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences. A Grill Room Server possesses a strong understanding of flavor profiles and pairings. They successfully collaborate with hosts, food runners, bussers, bartenders, and kitchen staff to provide a seamless experience for the members/guests.

General Requirements:

  • Must be at least 18 years to be considered.
  • Complies with Oak Hill Country Club's Acorns of Excellence.
  • Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
  • Exceptional attention to detail.
  • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
  • Exceptional communication abilities when interacting with associates, guests, clients, and internal departments to build relationships.
  • Able to consistently perform tasks with little direct supervision.
  • Works harmoniously and professionally with co-workers.
Job Requirements:
  • Communication
    • Warmly and promptly welcome each member and guest within 1-2 minutes of seating, utilizing the members name naturally as a signal of recognition. Fills water glasses if not already done by SA.
    • Confidently deliver enticing information regarding food and beverage options and daily specials. They expertly answer questions and help curate the experience from start to finish.
    • Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team and ensure that they are perfectly executed.
    • Attends AM/PM Line-Up and can retain information regarding service on the fly and quickly pivot to apply changes recommended by management. Attends Show Plates and accurately presents information from Culinary Team to their tables.
  • Organization
    • Carefully attend to the details ensuring an understanding of member orders and special requests.
    • Accurately utilize the Point-of-Sale system to reflect the correct member and guest orders.
    • Review each order, prior to service, to ensure it is to the members' specifications.
    • Complete pre-opening and closing tasks as assigned, side work.
    • Collaborates with other members of the team to ensure prioritization of Member/Guest needs and asks for help to prevent delays in service. Server understands when to utilize SA Team to ensure bread, drinks, and all food items meet timing standards. Assist others in their duties, as needed.
    • Provide an exceptional service experience by adhering to Oak Hill Grill Room service standards, clearing and resetting as needed throughout service.
    • Is responsible for timeliness of service to include tracking ticket times on all Food and Beverage items pertaining to assigned tables. Ensures timing standards are being met (3-5 minutes for beverages, converses with kitchen when entrees exceed 10-minute mark post-fire). Owns communication both internally with the team and externally with members/guests to guarantee prompt service and is a proper steward of their time.
  • Prioritization
    • Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate.
    • The Grill Room Server always maintains professional posture and appears approachable and attentive. They are responsive to requests but are intuitive and approach the tables in a nonintrusive fashion.
    • Successfully executes a section containing 15-20 covers while meeting standards. Depending upon call-offs, volume of walk-ins etc.
    • Exhibit an exceptional knowledge of all Oak Hill Grill Room standards and operating procedures. They hold themselves to the highest standards and always represent the brand.
    • Work alongside and in conjunction with the Banquet Staff and Bartenders for Club events.
    • Develop a strong working knowledge of member names and preferences.
    • Ensure the cleanliness and organization of all dining room and back of house spaces.
    • Be able to consistently perform tasks with little direct supervision.
    • Consistently follow laws and the club's policies for the service of alcoholic beverages.
    • Understand and be able to perform your role in an emergency.
    • In addition, other duties may be required as directed by management.


Physical Requirements:
  • All applicants must have evening availability for Tuesday-Saturday
  • Must be able to continuously sit, stand and walk a minimum of 8 hours.
  • Must be able to bend, kneel, push and pull over the course of a shift.
  • All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards.
  • Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.
  • Must have a reliable form of transportation to and from work.
  • Ability to read, write and communicate effectively in English, both written and oral.
  • Must be able to periodically lift and carry up to 30 lbs. over the course of a shift.
Qualifications:

Education: High school or equivalent education required.

Experience:
  • Previous waitress, waiter or banquet server experience preferred.
  • Country club experience strongly preferred.
  • A genuine interest and passion for service, food, wine, and spirits is a plus.
Licenses & Certificates:
  • Ability to obtain and/or maintain any government required licenses, certificates, or permits.
  • Food safety certification (SERVE SAFE), Alcohol beverage certification (TIPS or FAIR) Certification.