Customer Success
4 weeks ago
Onsite in Salem, New Hampshire
Position Type: Full-time
Please note that this is an in-office role
For more than two decades, On Call International, a leading provider of travel risk management and travel assistance services, has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day-and now YOU have a unique opportunity to help us carry out this mission
What we offer:
- Competitive salary and employee benefit package
- Strong learning culture
- Growth perspectives
- 6% 401K match
- 20 days of PTO and 2 Floating Days
- Paid parental leave
- An opportunity to love what you do
Key Responsibilities:
- Conduct claimant communication professionally with compassion while sharing claim specific information.
- Read and interpret insurance policy documentation required and follow procedures and guidelines to manage claimant relations.
- Maintain timely communication and collaborate with the claims team.
- Inbound/outbound phone calls to claimants while acting in the best interests of On Call.
- Participate in claims related administrative tasks.
- Strong email, written, and verbal communication skills.
- Ability to manage multiple tasks simultaneously.
- Experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
- Past customer service experiences a major plus
- Teamwork and relationship building skills prioritized
About TMHCC:
For more than two decades, On Call International, a leading provider of travel risk management and travel assistance services, has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day-and now YOU have a unique opportunity to help us carry out this mission
Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.
Please visit www.tmhcc.com for more information about our companies.
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