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Part-time Sales Associate

2 months ago

Palo Alto, United States Frame USA Full time

FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede. Born and raised in Los Angeles, FRAME embodies signature tailoring, luxury leather, and quality cashmere, ensuring a combination of timeless perspective on everyday chic outfitting through an effortless foundational denim wardrobe. Since the brand’s inception, FRAME has brought Californian modernity with European influence through its renowned ready-to-wear collections, uncompromising quality, and coveted denim essentials. Today, FRAME is recognized globally with 14 stores in North America and 1 store in London. FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques worldwide. Role Overview: The Sales Associate is responsible for driving sales, establishing and maintaining client relationships by delivering and protecting customer experience at all times. The Sales Associate assists in operational tasks such as maintenance of the sales floor and corresponding stockroom area. The Sales Associate is responsible for creating an environment that aligns with the brand’s aesthetic and maximizes customer satisfaction. Responsibilities: Sales and Customer Experience Build and maintain a loyal client base, retaining client loyalty by providing clients with personalized service. Facilitate the brand’s high standards of client experience, communicating the brand’s aesthetic. Meets individual sales plans, contributing to the overall store sales plan. Monitors all details of a sale; including shipping, alterations, and special requests to ensure customer satisfaction. Ensures all sales related policies and procedures are maintained. Maintains a keen interest in the fashion industry and market trends. Demonstrates strong styling and merchandising skills. Operations Ability to multi-task in a fast-paced environment. Demonstrates excellent communication skills both with clients and the team. Adheres to work schedule, inclusive of time and attendance. Visual Merchandising Ensures the selling floor is maintained and reflects the correct visual image. Assists in the implementation and maintenance of all merchandising/visual directives when necessary. Communicates inventory needs to Management Team, supporting the business plan. Effectively relays any client feedback regarding successes and/or opportunities about the product. Skills & Qualifications: 1+ years of sales experience in a high end contemporary or luxury fashion environment. Must be available to devote approximately 20 hours a week consistently. Energetic, confident personality mixed with a strong work ethic. Dynamic interpersonal and communications skills both verbal and written Exceptional time management skills, high level of ownership, and self-awareness. Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs. High School Diploma or GED required. Any additional bilingual proficiency is highly desired but not required.