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Front Desk Clerk

2 months ago

Cleveland, United States KMRG, LLC Full time
ROLE
We are seeking an experienced Front Desk Clerk to support the U.S. Attorney's Office, Northern District of Ohio, at the Cleveland Office. Your scope of work focuses on providing comprehensive clerical and administrative support and ensuring efficient front desk operations.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today

RESPONSIBILITIES
  • Provide highly professional and courteous interactions with district staff and visitors to the USAO
  • Maintain a professional appearance and neat and organized workspace
  • Manage the USAO visitor management program by logging visitors through the web-based visitor management system
  • Facilitate the arrival of visitors and notify district hosts
  • Engage with all visitors in a highly professional manner
  • Receive, transfer, and dispatch all incoming calls in accordance with district procedures
  • Process facilities support request tickets
  • Maintain files and other documentation related to the use of the district's government vehicles
  • Maintain district supply room and identify items for replacement as needed
  • Process all incoming and outgoing mail in accordance with district policy and procedures
  • Work effectively in applications such as Microsoft Office Suite (e.g., Word, Excel, Outlook, and SharePoint)
  • Navigate internal web-based programs
  • Use, understand, and maintain directories, personnel lists, and other guides and references
  • Refer questions to appropriate parties within and outside of the USAO
  • Meet and deal with people in a courteous and tactful manner
  • Operate a multi-line telephone system and voice mail system
  • Use a personal computer using a standard typewriter-style keyboard with additional function keys
  • Produce a wide range of documents

KNOWLEDGE & SKILLS
  • Proficiency in Microsoft Office programs (e.g., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
  • Excellent written and oral communication skills

BACKGROUND
  • Clerical experience preferred
  • Customer service experience preferred
  • Detail-oriented and organized

EDUCATION
  • High diploma or equivalent required
  • Bachelor's degree preferred

LOCATION
  • Cleveland, Ohio 44113

TELEWORK
  • N/A

CLEARANCE
  • U.S. citizenship required as it supports the U.S. federal government

CLIENT
  • Department of Justice (DOJ)

TRAVEL
  • Travel is required

WORK HOURS
  • 40 hours per week
  • 8 hours a day

EMPLOYMENT CLASSIFICATION
  • Employment Classification Eligibility - Nonexempt

RELOCATION
  • Not eligible for relocation benefits


KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.