Customer Service Representative

4 weeks ago

Phoenix, United States Maricopa County, AZ Full time
Posting Date
05/13/24

Application Deadline
06/30/24

Pay Range
$17.00/hour
This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Be sure to ask about our "Stay Bonus" for this position

Job Type
Unclassified

Department
Call Center

About the Position

Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider being a Customer Service Representative for the STAR Contact Center.

As a Seasonal Customer Service Representative, you will be the first impression for citizens of Maricopa County. It will be your knowledge that will guide our voters with the answers they need. This is a great entry-level opportunity for learning how Maricopa County works.

On-The-Spot Hiring Events

Maricopa County will be hosting in-person hiring events as part of our search for Temporary/Seasonal Customer Service Representatives Join us on May 14th from 10AM to 1PM, or on May 16th from 1PM to 4PM at the Maricopa County Administration Building, 301 W. Jefferson Street, Phoenix, AZ. These Hiring Events will be located on the 2nd floor in Room 250-3. Bring your resume, walk in, and walk out with a new career at Maricopa County

About Us

The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers that call the County Switboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available.

The Elections Office is committed to providing voters with accurate information about elections administration in the country's second-largest voting jurisdiction. Elections are complex and are governed by many state and federal laws and procedures. Learn more about how Maricopa County administers elections, we are seeking the best and the brightest to join our team

Proud To Offer
  • Work with a Civic Duty focus
  • Set hours of 8:00-5:00 with 1 hour lunches
  • Potential Remote/Hybrid opportunities
  • Convenient downtown location accessible by public transportation with many trendy eateries and entertainment venues nearby
  • Potential career growth with a full benefits package if the position becomes permanent - Ask about our "Stay Bonus"
  • Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires 12.29% monthly contribution rate and includes a 100% employer match on Day 1
  • Learn more at Work With Us | Maricopa County, AZ
We Require
  • At least six months of professional clerical or customer service experience
  • High School Diploma or GED
  • A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
We Also Value
  • Bilingual skills (English and Spanish)
Job Contributions
  • Receives calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented
  • Acts as a communication facilitator between the public, and the contact center management
  • Communicates and processes information to the Lead or Supervisor when necessary
  • Answers incoming phone calls; may have to take and relay messages
  • Provides factual information to the public, and /or other County employees
  • Maintains logs and other forms of information data entry
  • Completes and reviews routine forms,and memos ensuring accuracy and completeness
Working Conditions

This position is in an office setting and will require sitting for long periods of time.

Selection Procedure
  • Only the most qualified candidates will be considered
  • Consideration will only be given to candidates who submit online applications
  • Candidates will be contacted primarily through email and their Workday online application profile
  • Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive


Maricopa County is an equal opportunity employer.

Apply Now

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