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Customer Service Representative

4 months ago

Fostoria, United States Roppe Corp USA Full time

** Customer Service Representative**

**Job Category****:** Other(SM/TCB/FOCUS/ETC) **Requisition Number****:** CUSTO01239 Showing 1 location **Job Details**

**Description**

**Job Summary**

Responsible for communicating with internal and external customers in regards to orders, products, deliveries, technical information, and other matters of similar nature as required.

**Responsibilities:**

* Maintain a positive approach to internal and external customers and co-workers.

* Submit order entries through email, EDI, or phone.

* Manage customer service calls.

* Monitor email inbox for customer correspondence, and monitor the general inboxes for Roppe and Flexco National Accounts.

* Import all order documentation into the orders in Powershift.

* Process RMAs for customer product returns.

* Assist customers with part numbers, pricing, and educate/help them with their issues.

* Generate Backorder, TRIPI, and Allocation reports.

* Process returns authorization and credit memos.

* Process Edi orders, lab samples, and freight quotes.

* Work closely and maintain consistent communication with Shipping whether it is Roppe or Flexco.

* Process Lowes remittance on a weekly basis.

* Process National Accounts invoicing.

* Support and train new and current team members on an ongoing basis this includes filling in and covering other team members when the need arises.

* Other duties as assigned

**Essential Functions:**

* Excellent communication and interpersonal skills required.

* Ability to accurately write or otherwise record information such that it is readily useable by coworkers, customers, vendors and others;

* Ability to communicate with coworkers, customers, vendors and others.

* Detailed oriented, good with basic math and able to work in team environment required.

* Ability to work without supervision and to make appropriate decisions.

* Ability to process work with accuracy and to perform multiple tasks simultaneously.

* Ability and experience using a computer, including but not limited to its keyboard, touchpad, monitor, mouse and applications.

* Ability to accurately write or otherwise record information such that it is readily useable by coworkers, customers, vendors and others.

* Ability to work with office equipment including but not limited to printers, rate books, copiers, calculators, and telephones.

* Ability to work in a stationary position in usually an office environment for an extended period of time.

+ Physical activity includes sitting, maneuvering around out on plant floor, talking, hearing, handling, reaching, and feeling.

+ Ability to stoop to pick up items off of the floor.

+ Ability to reach above your head to obtain or place work related materials.

+ Ability to periodically lift and move documents, files, file folders and other materials necessary to maintain consistent workflow.

+ Ability to move about the office, plant and grounds as necessary to deliver and receive work related materials or to meet with coworkers, customers, vendors and others.

* Must dress professionally and appropriately.

**Education, Experience, and Qualifications:**

* High School Diploma or GED equivalent required

* Minimum of two years experience in customer service preferred.

* Experience in computer applications.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**