Customer Service Talent Pool

1 week ago

Douglasville, United States FREEDOM CARE , LLC Full time
About our Company

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.

FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.

We pride ourselves on our values which drive the level of care that we deliver to our patients:
  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in Georgia

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong customer service professionals for FreedomCare Georgia. We're searching for talented and motivated individuals interested in any of the following roles:
  • HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
  • Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
  • Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
  • Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
Ideal Candidate Will Possess:
  • Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
  • Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
  • Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
  • Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully.
  • Time management: Strong time management skills and be able to prioritize tasks. Must be able to meet and exceed.
  • Technology: Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
  • Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.
These are hybrid positions that will require all employees to commute into our FreedomCare Georgia office 2-3 days per week. Our office is located in Douglasville, GA.

**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*

Why Join Us?
  • Impact Lives: You'll play a vital role in supporting individuals and their families in need.
  • Growth opportunities: We offer a supportive environment for professional development and advancement.
  • Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $16.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Salary Range

$16-$20 USD

  • Customer Service Representative

    2 weeks ago

    Douglasville, Georgia, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job DescriptionAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!Key Responsibilities:Greet customers with a smile and take orders in a friendly and efficient manner.Operate the cash...

  • Clinical Services Director

    7 days ago

    Douglasville, Georgia, United States Field of Talent Full time

    Job Title: Clinical Services Director - Autism TherapyField of Talent is seeking a compassionate and skilled Clinical Services Director to lead our autism therapy team. As a Board Certified Behavior Analyst (BCBA), you will be responsible for creating evidence-based intervention plans to support the growth and development of children with autism and...

  • Customer Service Lead

    3 weeks ago

    Douglasville, Georgia, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of customer service representatives.Key...

  • Customer Service Associate

    1 month ago

    Douglasville, Georgia, United States Family Dollar Full time

    Customer Service Representative at Family DollarWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Family Dollar. As a key member of our retail team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and contributing to...

  • Customer Service Representative

    3 weeks ago

    Douglasville, Georgia, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeAs a valued member of our team, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders using our technology and Point of...

  • Customer Service Representative

    1 month ago

    Douglasville, Georgia, United States New Era Plumbing LLC Full time

    Customer Service RepresentativeWe're seeking a positive, personable customer service representative for a rewarding career opportunity. You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.ResponsibilitiesAnswer incoming calls on product and service questions, customer complaints, and general customer...

  • Customer Service Associate

    4 weeks ago

    Douglasville, Georgia, United States Family Dollar Full time

    Customer Service Representative Job SummaryFamily Dollar is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to customers, greeting them, and assisting them with the selection of merchandise. You will also be responsible for completing cash register...

  • Customer Service Associate

    2 weeks ago

    Douglasville, Georgia, United States Family Dollar Full time

    At Family Dollar, we're looking for a Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional service to our customers. Your duties will include greeting customers, assisting them with selecting merchandise, and completing cash register transactions. You will also be responsible...

  • Customer Service Representative

    3 weeks ago

    Douglasville, Georgia, United States State Farm Insurance Full time

    Customer Relations RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with their insurance needs, providing...

  • Customer Service Representative

    4 months ago

    Douglasville, United States New Era Plumbing LLC Full time

    Description We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!...

  • Customer Service Representative

    3 weeks ago

    Douglasville, Georgia, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you'll be responsible for providing a positive experience for our customers. This includes greeting them warmly, taking their orders accurately, and ensuring their orders are prepared and delivered to their satisfaction. You'll also be responsible for maintaining the cleanliness and organization of...

  • Customer Service Representative

    2 weeks ago

    Douglasville, Georgia, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Main Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and...

  • Customer Service Representative

    2 weeks ago

    Douglasville, Georgia, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive, engaging experienceTaking customer orders using our...

  • Customer Service Representative

    2 weeks ago

    Douglasville, Georgia, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using our...

  • Customer Service Representative

    3 weeks ago

    Douglasville, Georgia, United States Americold Full time

    Americold is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for responding to customer inquiries and complaints in a timely and professional manner.Key responsibilities include:Responding to customer inquiries and complaints concerning work-orders, shipments, inventory counts,...

  • Customer Service Ambassador

    2 weeks ago

    Douglasville, Georgia, United States Planet Fitness Full time

    Key Responsibilities:• Greet and assist members, prospective members, and guests with a positive and professional attitude.Essential Duties and Responsibilities:• Provide exceptional customer service to ensure a superior member experience.• Respond to member inquiries and resolve issues in a timely and efficient manner.• Collaborate with team members...

  • Customer Service Representative

    2 weeks ago

    Douglasville, Georgia, United States Mr Appliance Full time

    We are seeking a skilled Customer Service Representative to join our team at Mr. Appliance. As a key member of our support team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.Key Responsibilities:Receive incoming calls and respond to customer inquiriesComplete work orders and return...

  • Customer Service Representative

    5 months ago

    Douglasville, United States Mr Appliance Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 250 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast...

  • Customer Service Representative

    2 weeks ago

    Douglasville, Georgia, United States City Of Douglasville Full time

    Job SummaryThis role is responsible for providing exceptional customer service and administrative support to the City of Douglasville. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesAssist with facility reservations, bookings, and...

  • Customer Service Ambassador

    2 weeks ago

    Douglasville, Georgia, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.Key ResponsibilitiesGreet members, prospective members, and guests, providing...