Member Service Representative Full Time | Westminster

2 weeks ago

Westminster, United States Tucci Learning Solutions Full time

Member Service Representative Job Details Level Experienced Job Location Westminster - Westminster, CA Remote Type N/A Position Type Full Time Education Level High School Salary Range Undisclosed Travel Percentage None Job Shift Day Job Category Admin - Clerical Description Under the Supervision of the Membership Service Supervisor (MSS) the Membership Service Representative (MSR) is the first level contact for members, providers, and potential members who contact our Member Services Department. The MSR is responsible for answering incoming telephone inquiries regarding benefits, PCP changes, pharmacy, eligibility, claims and other aspects of plan benefits; and placement of outbound calls to members, providers, health plan providers and provider offices while providing a high level of customer service.

Qualifications Two years experience in a Managed Care environment (Medicare and/or Medi-Cal preferred), High School Diploma or equivalent required, Certified Pharmacy Technician (with retail, PBM, or Medicare pharmacy service experience) preferred, Excellent and gentle telephone communication skills, Bi-lingual preferred (Korean / English or Spanish/ English).

Brand New Day, Health Plan is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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