CX Coordinator

Great Opportunity with MITER in Harrisburg, PA

CX Coordinator in the Sales Department

Pay Rate $22 to $30 per hour Day Shift (8-hour day)

MITER Brands is a leading supplier of vinyl windows and patio doors with plants nationwide. The Customer Experience Specialist will support the sales team by providing scheduling, marketing, and reporting assistance. The core component of this position is to provide a world-class customer experience by coordinating and facilitating manufacturing tours for customers within the eastern business unit.

If you take pride in what you do and have a desire and ambition to tackle new challenges, then we have an opportunity for you Our company offers Flexible Paid Time Off, Company Matched 401(k), Tuition Reimbursement, Comprehensive Benefit Package including Company-Funded Health Savings Account & Eight Paid Holidays

Come Grow with MI Windows and DoorsMI Windows and Doors is looking for hardworking, dependable people to join our manufacturing family.

We are a local, family-owned company with a coast-to-coast presence. We offer cross training and opportunities for career growth. We encourage our team members to take on new roles, advance their careers and offer tuition reimbursement. Team member health and safety are top priorities. MI has enhanced safety protocols in place to promote a healthy work environment.

Why work at MITER?

DUTIES AND RESPONSIBILITIES:

• Coordinating plant tours for sales reps to showcase the manufacturing facilities to customers.
• Book venues, schedule guests, draft and finalize contracts, and lock down day-of logistics.
• Oversee the planning and execution of offsite customer relations events.
• Support Sales leaders at Trade Show Events.
• Provide marketing support such as creating PPTs and presentations and acting as a liaison between the sales and marketing teams.
• New Hire Coordination with HR: Set up computer, credit card, Salesforce, and Power BI.
• Arrange plant tours, flights, transportation, lunches, and dinners for new hires.
• Sales Management Trainee Coordination and Support.
• Update and maintain customer data, including factors influencing pricing changes.
• Uphold the company's mission and vision with every event.

QUALIFICATIONS, SKILLS AND ABILITIES:

• College degree preferred
• Experience in managing budgets
• Advanced knowledge of PowerPoint, Acrobat, and Excel
• Familiarity with dining, entertainment options, and comprehensive knowledge of the Harrisburg area is preferred.
• Experience in event planning or event coordination in a corporate environment.
• Experience in search engine capabilities.
• Experience working with colleagues in graphic design, sales, marketing, and communications.
• Excellent organizational, communication, negotiating, and multitasking skills.
• Ability to remain calm under pressure and maintain a customer-service mindset.

MITER benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Our medical plans include a Preferred Provider Organization (PPO) or Health Savings Account (HSA) option to help you save for health care costs. Below is a list of benefits you will enjoy while working with our company.

•Medical plans with PPO or HSA options

•Prescription/Pharmacy

•Dental

•Vision

•Company Paid Life/AD&D/Disability Insurance

•Voluntary Life and AD&D Insurance

•Supplemental Hospital Indemnity, Critical Illness, and Accident Insurances

•Company paid Short-Term Disability

•Company paid Long-Term Disability

•Paid time off (PTO), including Vacation, Personal, and 8 paid Holidays

•401k retirement plan with company match

•Employee Assistance Program

•Teladoc

•Identity Theft Protection

•Tuition Reimbursement

•Yearly Wellness Clinic

MITER Brands is an equal opportunity employer. MI Windows and Doors does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

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