Retail Shift Leader

1 month ago

Hamilton, United States Hudson Group Full time

Located in Dulles International Airport

WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM

Grow With Us

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What we will offer you:

  • Competitive rate of pay: $18.50
  • Daily Pay- Get your money as you earn it
  • Hudson PerkSpot Discount
  • 20% Hudson Employee Discount
  • 50% Hudson Food and Beverage Discount
  • PTO
  • Personal and Parental Leave Programs
  • Medical, Dental & Vision Insurance
  • Company Paid Life Insurance
  • Employee Recognition Programs
  • Advancement and Growth Opportunities
  • On-going Training & Development
  • Referral Bonus up to $500
This Retail Operations Supervisor Job Is For You, If You Enjoy:
  • Assist the General Manager and Operational Managers in managing the team members and the daily operation of our stores and providing an amazing customer service experience to our customers
Your Team is counting on you as a Retail Operations Supervisor to:
  • Provide flexibility to work any day of the week, including weekends & holidays
  • Work a full-time schedule
  • Oversee multiple team members
Retail Operations Supervisor Key Responsibilities:
  • Provides staff training and coaching with team members on a daily basis
  • conducts store opening/closing/ shift change procedures
  • Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits
  • Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported
  • Ensures that staff report to work on time, dressed in clean full uniform, including nametags
  • Ensures that all staff tardiness and absences are reported to management
  • Ensures customers are greeted promptly and served by knowledgeable, well-trained associates
  • Demonstrates effective management of customer queuing
  • Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes
  • Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor
  • Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping)
  • Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink
Required Qualifications:
  • Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors
  • One or more years working as a supervisor in a retail setting
  • Experience working in a retail setting
  • Provides supervision and support to store staff
  • Works with on-site sales representatives
  • Approachable and interactive leadership qualities
  • Ability to work in a fast-paced environment
  • Good time-management skills and multi-tasking abilities
  • Good problem-solving skills
  • High School Diploma or equivalent


Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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