Cisco Voice Engineer
1 week ago
Must Have Technical/Functional Skills•UCCE Technical and Support Function•Knowledge on CUCM•Cisco UCCE working experience on the Cisco UCCE suite of call routing components and applications.•Comfortable engaging in real-time triage conference calls to troubleshoot complex contact center routing and IVR issues.•IVR support, analysis and troubleshooting•Ability to trace the logs•Exposure to SIP, CTI, and gateways (SBC)•Windows and Linux troubleshooting. And a solid foundation of computer and network fundamentals are required for this role•Strong problem solving and diagnostic skills are essential to success for this position•Verint Enterprise Call recording•Oracle SQL or Microsoft SQL
Experience Required 9+
Roles & Responsibilities•Troubleshoot complex contact center routing and IVR issues•On-call rotation is required which will include weekends, nights and holidays.•Ability to communicate clearly both verbally and written to multiple tiers of management.•Working knowledge on ticketing tool, ideas on ticket SLAs, and resolve tickets in time.
Contact Center Support Engineer position which handles level 2 break fix incidents, contact center deployments, application upgrades and service transformation initiatives for Optimum, Suddenlink and all BPO sites for client (Sales, Customer Service, Field Service, Billing and Collection, Product and Marketing)
#J-18808-Ljbffr
-
Cisco Voice Engineer
3 days ago
Bethpage, United States Tata Consultancy Services Full timeMust Have Technical/Functional Skills •UCCE Technical and Support Function •Knowledge on CUCM •Cisco UCCE working experience on the Cisco UCCE suite of call routing components and applications. •Comfortable engaging in real-time triage conference calls to troubleshoot complex contact center routing and IVR issues. •IVR support, analysis and...
-
Cisco Network Engineer
1 week ago
Bethpage, United States CareerBuilder Full timeOur client, a major entertainment company located in Long Island, NY is looking to recruit a Cisco Engineer . This is a 1-year contract with the likelihood of extension. All candidates are encouraged to apply however, my Client is not sponsoring at this time. This role is 4 days onsite in Bethpage, Long Island. SUMMARY This position will be called upon to...
-
Lead Wireless Engineer
Found in: Dice One Red US C2 - 1 week ago
Bethpage, United States Altice USA Full timeAltice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce...
-
Intern - Product Manager
14 hours ago
Bethpage, United States Lightpath Full timeLightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise...
-
Intern - Product Manager
1 week ago
Bethpage, United States Lightpath Full timeLightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise...
-
Intern - Network Planning & Engineering
Found in: Careerbuilder One Red US C2 - 2 weeks ago
Bethpage, NY, United States LightPath Full timeLightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise...
-
Senior Sales Engineer
Found in: Careerbuilder One Red US C2 - 2 weeks ago
Bethpage, NY, United States LightPath Full timeLightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise...
-
Intern - Service Delivery Project Manager
Found in: Careerbuilder One Red US C2 - 4 days ago
Bethpage, NY, United States LightPath Full timeLightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise...
-
Intern - Product Manager
Found in: Careerbuilder One Red US C2 - 4 days ago
Bethpage, NY, United States LightPath Full timeLightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise...