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Dispatcher - Opelika

2 months ago

Opelika, United States Dixie Electric, Plumbing & Air Full time

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time dispatcher with integrity and professionalism to join our team in Opelika, Alabama.

Our dispatch team works diligently to ensure that our technicians get to their calls and that our customers know when they will be arriving. This position plays a vital role in making sure our customers are receiving exceptional service. We want you to be a part of helping us positively impact and enrich each person whose home we service.

Who You are:

  • You must be excited about making a difference in people's lives every day
  • You are an excellent multi-tasker with the ability to work in a fast-paced environment
  • You enjoy and excel at solving problems
  • You stay calm under pressure and address any issues in a quick and efficient manner
  • You are highly detailed-oriented and organized
  • You are a self-starter and can work independently as well as on a team
What You will be doing:
  • Effectively communicate with customers and handle any questions or needs they may have
  • Organize and assign calls to techs and dispatch techs out
  • Book calls when necessary
  • Build installs and book estimates
  • Debrief calls and input all information from call into system
  • Develop the necessary skills to navigate Spectrum and utilize it properly (prior knowledge of this is preferred)
Who We are:
  • We believe in Doing the Right Thing
  • We believe in Service Excellence
  • We believe in Mutual Respect
  • We believe in Delivering Happiness
  • We believe in Safety
  • We believe in Continuous Improvement and Dedication
Perks:
  • Competitive Wages
  • 401K Benefits with match program
  • Paid Holidays
  • Paid Vacation
  • Health Plan for team members and their families
  • Other insurances including vision, dental, life, short-term and long-term disability
  • LegalShield
  • Marketplace Chaplains
  • On staff National Certified Counselor
  • Opportunity for person growth and advancement
Qualifications:
  • High School Diploma or GED
  • One year of dispatch work experience required
  • Customer service and phone experience required
  • Proficient in Microsoft Word and Excel
  • Excellent communication and computer skills
  • Required 40+ WPM