Temporary Consultant Support Representatives

4 weeks ago


Meridian, United States Scentsy Full time

Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiring Customer Service Representatives to support our independent sales consultants & customers

What's in it for you? We provide medical, dental, and retirement benefits (401k matching), free on-site gym, and a discount for all the food in our cafeteria (our favorite benefit)

Let's get these details out of the way...

  • This position is worked in-office, not remote
  • Shift: Temporary Full-Time : M-F 12:30pm-9:00pm (assignment is expected to last through December)
  • Training Schedule : For the first 4 weeks on the job, your schedule will be 8:30 a.m. - 5:00 p.m.
  • Pay: $15.50/hour + $1.25/hour differential (which starts after training)
  • Start date: Monday, July 8, 2024
Stay Bonus:

Scentsy is pleased to offer a stay bonus according to the following terms:

•Scentsy will provide you with a bonus of $100.00 in taxable income to be paid out at the completion of the 5-week training and

onboarding period (08.16.24).

•Scentsy will provide you with a bonus of $150.00 in taxable income following 90 days of employment (10.25.24).

•Scentsy will provide you with a bonus of $250.00 in taxable income at the completion of your assignment (12.20.24).

All bonuses will be paid in line with our current bi-weekly pay schedule.

What does a Customer Service Representative do every day? (Check out the video for an inside look with a real team member)

You will be answering questions and solving problems for our independent sales consultants and/or customers by:
  • Answering 35-45 phone calls per shift
  • Responding simultaneously to multiple chat messages; around 40-50 per shift
  • Replying to email inquiries
  • Providing GREAT customer service
What should I be able to do to be awesome at this job?
  • Work with technology
  • Be comfortable using multiple software platforms at one time
  • Solve problems and know when to ask for help (if you can't solve the problem)
  • Be positive and upbeat both over the phone and through written communication
  • Not take things personally; sometimes people get upset, but just know that they aren't upset at you This is just part of customer service.

Sounds great, what's next?
  1. Submit your application
  2. Complete a grammar/ written assessment (don't worry, it isn't that scary)
  3. If you pass the assessment, we'll reach out to schedule an interview on Tuesday, June 11, 2024
  4. If selected to move forward, your anticipated start date would be July 8, 2024


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