Loan Workout Associate

2 weeks ago


West Des Moines, United States Strategic Staffing Solutions Full time

Job Title: Loan Workout Associate Location: West Des Moines, IA. (HYBRID-3 days in office) Duration: 18 Month contract with chance of extension. Pay Rate: 22-24/HR Industry: Financial Services Required Qualifications: • 2 year of relevant professional experience • EXCEL experience is very valuable in this role • Financial services background is needed Responsibilities: • Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediation's, and/or settlements. • Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable. • Manages stakeholder relationships with customers, family members, legal representatives, and business partners. • Team Duties:-This team manages and supports the control step • The team is part of the recovery department, and is a last stop in the settlement review process • The largest portion of the case review is in Credit Cards-Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts • The team is not customer facing



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