Parts Specialist
3 weeks ago
As the Parts Specialist, your main focus will be facilitating the sale of automotive parts, while also offering expert guidance on part selection. You'll cater to the needs of our valued customers across both Ford and Toyota Parts Departments. Your duties encompass various tasks such as delivering outstanding customer service, managing inventory, aiding customers in placing orders through our catalog, providing accurate price quotes via phone and computer, and ensuring seamless communication regarding the status of part shipments in collaboration with our delivery team.
Primary Responsibilities:
- Ascertain make, year, and type of part needed.
- Verify part using an in-house computer system.
- Determine price and availability using computerized inventory records.
- Inspect part for damage or defect before sales.
- Clarify the use and features of various parts when necessary.
- Fill technician or customer orders from stock inventory, or submit special orders.
- Mark and store parts in an orderly fashion and according to procedure.
- Order basic parts, supplies, and equipment for dealership departments.
- Stock replacement parts; verify invoice records against parts order and parts.
- Handle warranty parts replacements: return defective parts to the manufacturer according to procedures, prepare associated documentation, and provide receipts to technicians.
- Sell or purchase parts to and from other dealerships.
- Prepare parts counter sales tickets, Keep all materials safe until needed, ensuring appropriate departments are billed for materials.
- Perform related other duties as assigned.
- High school diploma or equivalent.
- Ability to follow instructions and procedures as set.
- Experience using computerized inventory control, or the ability to pick up computer systems quickly.
- Ability to work cooperatively and coordinate activities with other company departments.
- Strong customer service skills and telephone etiquette.
- General knowledge of vehicle mechanics, with directly relevant experience in a parts department is desirable.
- Medical along with dental/vision/life/disability insurance;
- Childcare reimbursement;
- Flex spending accounts; 401(k) with company match;
- Immediate accrual of paid time off;
- Wellness offerings including a free gym membership;
- Substantial vehicle/service discounts;
- Annual incentives and opportunities for advancement;
- Community involvement, company events & more
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