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Entry Level Customer Service Assistant
2 months ago
Job Description:
Shine Social Brand is seeking an enthusiastic and service-oriented Entry Level Customer Service Assistant to join our team in Cincinnati, OH. In this role, you will provide support to clients, assist with inquiries, and help maintain positive customer relationships.
Responsibilities:
- Assist customers with product or service inquiries, offering detailed and accurate information.
- Manage client communications and ensure timely responses to all inquiries.
- Handle customer complaints with professionalism and escalate issues to management when necessary.
- Maintain customer records by updating account information and documenting interactions.
- Assist with administrative tasks such as data entry, filing, and organizing client information.
- High school diploma or equivalent.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and a customer-first attitude.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- Flexible work environment