Customer Service Coordinator/Service Writer_

4 days ago


Sacramento, United States Penske Full time

**Position Summary:** A Penske Customer Service Coordinator at our Sacramento branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. **Major Responsibilities:** • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. • Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business. • Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor **Qualifications:** • 2 years of customer service experience required • At least 1 year of hands on mechanical experience required • 2 years of supervisory experience preferred • At least 2 years of service department administration preferred • High School diploma or equivalent required • Associates Degree, Technical School Degree, or Bachelors Degree preferred • ASE certification preferred • Prior experience with service scheduling programs and diagnostic programs preferred • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. **Physical Requirements:** The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. **Salary: $27.50/HR** **Schedule: Mon-Fri 6:00am - 2:30pm** Penske is an Equal Opportunity Employer. Job Category: Vehicle Maintenance Management/Supervisors Job Family: Customer Experience Address: 53 Morrison Ave Primary Location: US-CA-Sacramento Employer: Penske Truck Leasing Co., L.P. Req ID: 2408024


  • Customer Service 1

    1 month ago


    Sacramento, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO03894 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a **full time Customer Service Agent** for our **Sacramento CA, location.** **JOB SUMMARY:** The Customer Service 1 is responsible for answering incoming calls and...


  • West Sacramento, United States Service Station Systems Full time

    Welcome to Service Station Systems, Inc. (SSS), where our commitment to safety, expert service, and complete customer satisfaction drives everything we do. We operate within the fuel industry, servicing not only gas stations, but also any location where fuel systems are present. Our team of experts specializes in installing and maintaining primary fuel pumps...


  • Sacramento, United States Corporation Service Company Full time

    Job DescriptionCustomer Service RepresentativeOn-Site Sacramento, CAMonday - Friday, 11am-8pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC's professional business-to-business...


  • Sacramento, California, United States Corporation Service Company Full time

    Job DescriptionCustomer Service RepresentativeOn-Site Sacramento, CAMonday - Friday, 11am-8pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC's professional business-to-business...


  • Sacramento, United States CPP Industries Full time

    Job DescriptionJob DescriptionCPP is seeking a Customer Service Coordinator to help assist our office in managing customer orders at a small warehouse.We are seeking highly professional individuals with a history of order processing, order management, or customer service in an industrial environment.This position runs from 7AM-4PM Mon-Fri, and pays anywhere...


  • Sacramento, United States Fleet Jobs Full time

    Position Summary: A Penske Customer Service Coordinator at our Sacramento branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities:• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...


  • Sacramento, United States CSC (Corporation Service Company) Full time

    Customer Service Representative On-Site Sacramento, CA Monday - Friday, 11am-8pm If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business...


  • Sacramento, United States Customer Service Associates Full time

    Clinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in California metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...


  • Sacramento, California, United States Customer Service Associates Full time

    Clinical Consultant / Clinical Educatorfor Critical Care Monitoring Devices and Clinical ApplicationsFull-Time Traveling opportunities for candidates in California metropolitan areas.Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to your...


  • Sacramento, United States Hobart Service Full time

    Job DescriptionJob DescriptionJob DescriptionAre you mechanically and electrically inclined? Do you like providing customers with quality service solutions? Join our team and become a part of the leading nationwide provider of commercial food equipment serviceYou will work with customers to electrically/mechanically troubleshoot, diagnose, repair, and...

  • Service/store Manager

    2 weeks ago


    Sacramento, United States PepBoy's Auto Service & Tires Full time

    Position Summary Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and...

  • Service Coordinator

    1 month ago


    Sacramento, United States Gulfstream SP Full time

    Job Title: Service Coordinator Location: Sacramento, CA Overview: In our Sacramento, CA location, we are looking for a Service Coordinator to join our team. This role is crucial for the seamless operation of our service office, focusing on customer service, service fulfillment coordination, and various administrative tasks. The Service Coordinator will...


  • Sacramento, United States 3rd Degree Solutions Full time

    3rd Degree Solutions is an expanding local start-up specializing in residential sales and customer enrollment services. Our mission is to provide exceptional solutions to homeowners while delivering top-notch customer experiences. As we continue to grow, we are seeking an enthusiastic and motivated Entry Level Customer Service & Sales Coordinator to join our...


  • Sacramento, United States 3rd Degree Solutions Full time

    Job DescriptionJob Description3rd Degree Solutions is an expanding local start-up specializing in residential sales and customer enrollment services. Our mission is to provide exceptional solutions to homeowners while delivering top-notch customer experiences. As we continue to grow, we are seeking an enthusiastic and motivated Entry Level Customer Service &...


  • Sacramento, United States Foothill Beverage Service Full time

    Job DescriptionJob DescriptionNo Experience Necessary, will train the right candidate.SUMMARYTechnicians will be held to a high standard of service. Technicians are required to service commercial beverage equipment such as coffee brewers, coffee grinders, espresso machines, ice tea machines, etc... Individuals in this role are provided with: a vehicle,...


  • Sacramento, California, United States Ken Schuurman - State Farm Agent Full time

    Benefits:Bonus based on performance Dental insurance Health insurance Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Ken Schuurman - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your...


  • Sacramento, United States City of Sacramento Full time

    **THE POSITION**: **With supervisor approval, incumbents may be eligible for intermittent remote work; **however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.** The Front Street Animal Shelter is seeking a Customer Service Supervisor to oversee...


  • Sacramento, United States Air Systems, Inc. Full time

    **About Us** Air Systems Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Air Systems Inc. is a TOTAL FACILITIES SOLUTION for HVAC, Architectural Sheet Metal, Preventive Maintenance &...

  • Service Coordinator

    1 month ago


    Sacramento, United States Alta California Regional Center Full time

    Job DescriptionJob DescriptionACRC is seeking Service Coordinators!!We are hiring in the following units!- Residential unit- Adult unit- Children’s unit- Early Intervention unitThe Service Coordinator provides case management and advocacy for persons with developmental disabilities. This position is currently located in the Sacramento office on a HYBRID...

  • Customer Service

    2 weeks ago


    Sacramento, United States California Cascade Building Materials, Inc. Full time

    Job DescriptionJob DescriptionCOMPANY INFOLocation: Sacramento, CAAs an industry leader for manufacturing, wood treating, and trucking operations, California Cascade Building Materials, Inc. is dedicated to our customers with a mission to provide quality products and services.JOB DESCRIPTIONJob Title: Customer Service Rep/Dispatch back up (Full-Time...