Practice Manager
3 weeks ago
A reputable primary care practice located in Cleveland, Ohio. We are dedicated to providing high-quality healthcare services to a diverse patient population, with a special focus on serving dual-eligible individuals in residential living communities. Our commitment to excellence in patient care drives our need for a dedicated Practice Manager to join our team.
We are seeking an experienced Practice Manager to oversee the efficient operations of our primary care practice. The Practice Manager will play a pivotal role in coordinating scheduling, managing lab tests, ensuring Electronic Health Records (EHR) compliance, and optimizing processes and policies. They will serve as the "face" of the practice, creating a calming and inviting energy to all patients.
Key Responsibilities:
Scheduling Coordination:
- Efficiently manage patient appointment scheduling to optimize provider time and ensure timely care delivery.
- Coordinate patient scheduling with an emphasis on accommodating the needs of dual-eligible patient populations.
- Oversee the coordination of lab tests, ensuring patients receive necessary tests promptly.
- Maintain and manage lab test records and results in compliance with industry standards.
- Ensure that all patient records are maintained in compliance with Electronic Health Records (EHR) regulations and standards.
- Train staff on EHR systems and maintain awareness of updates and changes in EHR requirements.
- Continuously assess and optimize practice processes and policies to improve efficiency, patient satisfaction, and compliance.
- Collaborate with staff to implement best practices and streamline operations.
- Supervise, mentor, and support administrative and clinical staff.
- Foster a positive and collaborative work environment, promoting teamwork and professional growth.
- Assist in the management of practice finances, including budgeting and monitoring expenses.
- Work closely with billing and coding personnel to maximize revenue and minimize billing errors.
- Develop and implement strategies to enhance patient engagement and satisfaction.
- Address patient concerns and feedback to maintain a high level of patient trust and loyalty.
- Bachelor's degree in healthcare administration, business management, or a related field.
- Minimum of 2+ years of experience in healthcare management, with a preference for primary care or community health experience.
- Strong understanding of EHR systems and compliance requirements (eClinicalWorks)
- Knowledge of dual-eligible patient populations and residential living community dynamics.
- Excellent communication, leadership, and problem-solving skills.
- Ability to adapt to changing healthcare regulations and technology.
- Strong organizational skills and attention to detail.
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Retirement savings plan with employer contributions.
- Opportunities for professional development and training.
- Supportive and collaborative work environment.
- Paid time off and holidays.
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