Infrastructure Engineer
2 weeks ago
Position Location: Hybrid 2-3 days in office
Phoenix, AZ - Primary
Pittsburgh PA, Birmingham AL- Secondary
Travel: No
Days of the week: 8-5 EST
OT: n/a
Key responsibilities:
1. Install, configure, and maintain IPC and Verint Call Recording systems.
2. Troubleshoot and resolve system and end-user issues as they arise, including on-call support as needed.
3. Perform regular system checks and upgrades to ensure optimal performance.
4. Work closely with other team members, leads, and management to develop and implement system improvements.
5. Provide technical support and training to end users.
6. Develop and maintain technical documentation related to system configuration and operation.
7. Work in compliance with company policies and procedures, including adherence to data security protocols.
Must have technical skills/experience:
IPC or Verint Call Recording systems
Proficient in system troubleshooting and problem resolution.
Strong understanding of telecommunication and VoIP systems.
Bachelor s degree in Computer Science, Information Systems, or a related field.
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