Part-Time Specialist IV, Records/Admission

3 weeks ago

Cypress, United States Lone Star College Full time
Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

  • One LSC
  • Student Focused
  • Own It
  • Foster Belonging
  • Cultivate Community
  • Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-CyFair

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.

Location address is 9191 Barker Cypress Road, Cypress, TX 77433.

Job Description

PURPOSE AND SCOPE:

Under general/limited supervision this position is responsible for multiple functions in Student Services. This position will provide advice and information to others. Ensures that all district policies/practices surrounding functions are carried out correctly by others. Typical duties may include information gathering and review, presentation of information in verbal or written form, some interpretation of information.

ESSENTIAL JOB FUNCTIONS:

  1. Provides general LSC-CyFair information, handles complaints, and answers caller or registration counter questions via phone, email and other forms of communication
  2. Functions as first response access point for all students providing information, direction and step-by-step instructions to students on self-service modules including admission, enrollment, registration and student records access and account status and related materials
  3. Resolves level 1 issues and level 1 escalations for student record support; refers level 2 adjustments and corrections to appropriate Student Success or Business Office personnel for proper resolution
  4. Achieves high level of first issues resolution
  5. Submits knowledge base information to manager for review and distribution
  6. Responsible for accurate documentation and assignment for issues that must be routed back to various campus departments or functional teams for resolution
  7. Possesses excellent knowledge of PeopleSoft Campus Solutions student records and LSC student portal, my Lonestar.edu Utilizes high degree of technical expertise in student self-service modules and sensitivity to customer issues and inquiries
  8. Actively participates in training sessions
  9. Makes recommendations for change in current Admissions & Records support policies and procedures to manager
  10. Assist training of part-time specialist staff during enrollment peak
  11. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong written, verbal and interpersonal communication skills
  • Strong organizational skills
  • Commitment to customer service
  • Ability to work effectively with a wide variety of students from various socioeconomic and ethnic backgrounds
  • Results-oriented and self-motivated person
  • Knowledge of Microsoft Office
  • Ability to work flexible hours

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

  • Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
  • Interface with internal and external contacts as needed to carry out the functions of the position
  • Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

  • High school diploma or GED and at least 5 years of related experience, or an equivalent combination of education and experience
Salary

Hourly Pay Rate is 15.84

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Special Instructions

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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