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Patient Relations Representative

1 month ago

Woodbridge, United States Gastro Health Full time
Gastro Health is seeking a Full-Time Patient Relations Representative to join our team

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
This role offers:
  • A great work/life balance
  • No weekends or evenings - Monday thru Friday
  • Paid holidays and paid time off
  • Rapidly growing team with opportunities for advancement
  • Competitive compensation
  • Benefits package
Duties you will be responsible for:
  • Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
  • Schedule, confirm, and cancel office appointments as patients call in.
  • Work on referrals and import demographics from patient portal.
  • Pick up voicemail messages on a daily basis.
  • Verify patients health plan benefits & obtain authorization, if needed.
  • Assist patients with questions and/or concerns regarding procedures
  • Request medical records from doctors and hospitals
  • Call-in new prescriptions and refills and obtain authorization if necessary
  • Obtain lab results including stat requests
  • Other duties as assigned
Minimum Requirements:
  • A high school degree or GED is required for this position.
  • One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
  • Call Center Representative or Receptionist is a plus
  • Dependability and Punctuality is Required
  • Taking Initiative Must be able to work between the hours of 8:00 am and 5:00 pm
  • Medical terminology knowledge Preferred
  • Bilingual (English/Spanish) preferred
  • Sitting - 100%
  • Computer (input patient info)
  • Telephone usage (speaking with patient or referral Physician)
We offer a comprehensive benefits package to our eligible employees:
  • 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
  • Discretionary profit-sharing contributions of up to 4%
  • Health insurance
  • Employer contributions to HSAs and HRAs
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Voluntary life insurance
  • Voluntary disability insurance
  • Accident insurance
  • Hospital indemnity insurance
  • Critical illness insurance
  • Identity theft insurance
  • Legal insurace
  • Paid time off
  • Discounts at local fitness clubs
  • Discounts at AT&T

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Interested in learning more? Click here to learn more about the location.

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team