Incident Manager Engineer

2 weeks ago

Houston, United States CareerBuilder Full time

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Incident Manager Engineer

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locations

Remote, USA

posted on

Posted 2 Days Ago

job requisition id

JR5832

Join the Pioneers of Automotive Software Solutions at CDK Global
CDK Global is the creator of the nations most comprehensive, integrated automotive software platform.

We're

dedicated to bringing innovation, technology, and data-driven solutions to enterprise dealerships, empowering them to thrive in a rapidly evolving industry. Our platforms are instrumental in driving performance and improving customer experiences, enabling our partners to excel in a competitive marketplace.
The Opportunity
We are seeking

an

Incident Management Engineer (IME) to become an integral part of CDK

Globals

commitment to service excellence. As an IME at CDK Global, you will be the linchpin of stability and reliability within our software ecosystem. Your role is critical in ensuring that our solutions

operate

seamlessly, and when issues arise, you are the front line of response, resolution, and prevention.
As a proactive problem-solver, you will work within a

virtualized

team tasked with managing critical system outages. Your communication and collaborative skills will be key in a high-stakes environment where rapid response and effective resolution are paramount.
Key Responsibilities
Gain in-depth knowledge of CDK

Globals

automotive software and its deployment within the customer ecosystem.

Work cross-functionally with client-facing, product, and infrastructure teams to

deliver

and

maintain

scalable and reliable software solutions.

Swiftly diagnose and resolve issues that arise in the field while

driving

preventative measures.

Streamline

and improve

incident response through knowledge, processes, and automation.

Participate in a 24/7 on-call rotation, leading CDK

Globals

response to critical incidents with a focus on minimizing customer disruption.

Drive post-incident activities, including conducting Root Cause Analyses (RCAs) and overseeing remediation follow-ups to prevent future occurrences.

What We Look For
Robust and methodical problem-solving capabilities.

Comfort in a dynamic, fast-paced environment.

Autonomy in decision-making and the ability to work collaboratively.

Strong

and assertive individuals

with

the ability to

maintain

order during critical situations, preventing calls from drifting into disarray.

Familiarity with scripting, automation, or data analysis is

advantageous

.

A broad understanding of Data Center infrastructure, three-tier applications, microservices, and networking.

The ability to

establish

and strengthen relationships

with teams

to streamline troubleshooting, context building, and communications.

Requirements
A technical background in Computer Science, Engineering, Information Systems, or a related field.

6-10 years of experience in application support

Experience in operations at a SaaS provider

is

a

plus

Salary: $80K - $115K + Bonus
Join us at CDK Globalwhere innovation meets impact. Apply today and drive the future of automotive software.
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based, software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

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