Manager, Client Services

2 weeks ago

Raleigh, United States Wasserman Full time

Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide.

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 65 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

The Manager, Client Services is an integral position on Wasserman's Experiential Team with responsibility for the successful delivery of projects, from brief to execution. The Manager, Client Services will provide support to the project team to ensure that all client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.

Responsibilities:

  • Own various components of large-scale projects to support the day-to-day management of accounts and projects
  • Lead the development and execution of small-scale projects with support from an account team and oversight from an account director
  • Support in the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative solutions
  • Manage various elements of a project from planning through to execution and post-event recapping
  • Work in a collaborative manner with all Wasserman account teams to ensure flawless project delivery against the client's objectives and agreed upon budget
  • Develop, manage and reconcile project budgets of $200K+
  • Ensure projects are correctly budgeted for and meet expected financial targets
  • Develop status sheets, project milestone documents and enforce deliverable dates essential to the program's success
  • Manage and develop client, supplier and third-party relationships, throughout the duration of projects, including but not limited to: signage partners, fabrication partners, staffing agencies, premiums, programming partners and more. Management includes contracting, payment processing, and scope fulfillment for all partners.
  • Create all necessary project documents, including production schedules, contact sheets, and Run of Show documents
  • Serve as a leader on designated workstreams and projects, managing timelines and deliverables from other team members as needed (design, strategy, etc.)
  • Understand the landscape for each client's business/sector as well as the media context for their investments
  • Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
  • Troubleshoot and creative problem solve throughout projects
  • Follow all project processes and procedures to uphold quality standards
  • Attend conferences, tradeshows, etc. as necessary to ensure Wasserman always provides best-in-class programs and continues to increase its product offering for industry-leading clients
  • Ensure consistent positive working relationships between departments and other Wasserman Experience team members
Requirements
  • Minimum of a Bachelor's Degree
  • 2-4 years relevant event experience (preferably in the experiential, sports or entertainment field)
  • Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
  • Possess exceptional written and oral communication skills
  • Ability to foresee issues developing before they arise and develop a solution as needed
  • Must be comfortable working as an integral part of a team environment
  • Open-minded mentality, allowing thorough exploration of all ideas and thought-starters
  • Ability to put out small "fires", with an understanding of when to escalate
  • Focused and strong-minded with an ambition to help grow the company
  • Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
  • Must thrive in a fast-paced environment and possess a 'can-do' attitude at all times
  • Strong attention to detail and highly organized

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