Cruise Booking Specialist

**Overview:** Join our team as a Cruise Booking Specialist, where you'll play a vital role in helping clients plan unforgettable cruise experiences. You'll use your expertise in the cruise industry to provide personalized recommendations, secure bookings, and ensure exceptional service for our clients.

**Responsibilities:** 1. **Client Consultation:** Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and desired destinations. 2. **Cruise Research:** Conduct comprehensive research on available cruise options, including cruise lines, itineraries, onboard amenities, and special promotions. 3. **Booking Management:** Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and any additional requests. 4. **Customization:** Personalize cruise packages to meet the specific needs and preferences of each client, including special occasions, dietary restrictions, and accessibility requirements. 5. **Price Negotiation:** Negotiate with cruise lines to secure the best rates, discounts, and exclusive perks for our clients. 6. **Documentation:** Maintain accurate records of cruise bookings, client information, and communication for reference and follow-up. 7. **Customer Service:** Provide exceptional customer service by addressing client inquiries, concerns, and requests before, during, and after their cruise. 8. **Stay Informed:** Stay up-to-date on industry trends, new cruise offerings, and destination information to provide informed recommendations to clients. 9. **Collaboration:** Work closely with other team members, including travel agents and cruise line representatives, to ensure smooth coordination of travel plans.

**Requirements:** 1. **Experience:** Previous experience in cruise sales, travel booking, or a related field is preferred. 2. **Knowledge:** In-depth knowledge of cruise lines, ships, destinations, and onboard amenities is preferred. 3. **Communication Skills:** Excellent verbal and written communication skills to effectively interact with clients and cruise line representatives. 4. **Organization:** Strong organizational skills with the ability to manage multiple bookings and prioritize tasks efficiently. 5. **Attention to Detail:** Meticulous attention to detail to accurately process bookings and meet clients' needs. 6. **Customer Focus:** Dedication to providing outstanding customer service and creating memorable experiences for clients. 7. **Tech-Savvy:** Proficiency in using booking platforms, reservation systems, and Microsoft Office suite. 8. **Flexibility:** Ability to adapt to changing client demands and work in a fast-paced environment. 9. **Education:** A high school diploma or equivalent is required. Additional certification in hospitality or tourism management is a plus.

**Benefits:** - Competitive commission: Receive a competitive commission as you work as independent contractor. - Travel Perks: Access exclusive discounts and perks on cruise bookings for personal travel. - Professional Development: Opportunities for growth and advancement within the company. - Flexible Schedule: Enjoy the flexibility of working remotely or from your own office location.

**Join our team today and help our clients set sail on unforgettable cruise adventures around the world** #J-18808-Ljbffr