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Consultant
1 month ago
American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that enjoys interacting with people. This is a client-facing position responsible for fostering relationships and providing technical expertise to clients. The Consultant Client Services role addresses technical challenges and offers strategic advisement for clients' business objectives to ensure a productive partnership.
PRIMARY TECHNOLOGIES WE USE
Microsoft Azure and other cloud IaaS solutions
Routers & routing protocols, specifically Cisco / Meraki
Firewalls and security concepts, including IPsec VPNs and remote access VPNs
Enterprise wireless technologies
VMware and other virtualization applications with shared storage (iSCSI)
Microsoft Office 365, Microsoft Exchange, Azure, and Linux
Dell and HP Workstation/Server Hardware
EDUCATION AND EXPERIENCE
Bachelor's degree in a related field with more than 5 years of equivalent experience
Working knowledge of technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
Microsoft, Cisco, VMware, or other technical certifications are a plus
Experience in the Managed Services Sector is a plus
SKILLS
Proven customer service and problem-solving skills, working directly with clients
Proficient analytical skills with good verbal/written communication
Excellent documentation skills
Ability to identify and document IT needs and vulnerabilities based on best practices
Service-oriented with the ability to build solid relationships and become a trusted advisor to clients
Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
Assist end-users through new setup instructions/procedures
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide dedicated on-site support for clients' network & infrastructure
Continuously analyze existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations
Consult with systems and users to gather information about needs and requirements to improve system efficiency
Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes
Ability to work individually and in team environments both internally and with clients
Assist with troubleshooting and analyzing servers and network systems
Ability to multitask and manage competing priorities effectively across multiple customers
Create and maintain client environment documentation
Additional requirements may exist if an offer of employment is extended
Familiar with backup solutions
Highly proficient in communicating with end-users
Occasional after-hours dispatch may be required
PHYSICAL REQUIREMENTS
Ability to travel to client site daily
Sitting for extended periods of time
Must be able to move around in an industrial manufacturing location
Dexterity of hands and fingers to operate and handle computers and components
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