Provider Analyst

4 weeks ago

Atlanta, United States HHS Technology Group Full time

WHO WE ARE:

At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.

HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.


WHAT WE DO:

HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.

Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.

Each day, our software products and our people are making a difference.


OUR PEOPLE MATTER MOST:

Improving the lives of others and making an impact daily is no simple task. We are dedicated to our team's professional and personal growth and well-being.

Join us

WHO WE ARE HIRING: PROVIDER ANALYST

Who we need

The Provider Analyst will be responsible for Call center activities and support; focus is on healthcare providers Medicaid enrollment activity and on processing new applications and re-validation procedures pertaining to applications and ensuring enrollment process support for providers.

What you will do

The Provider Analyst will possess demonstrated ability to perform well under pressure, meet or exceed deadlines, be a team player and be willing to solve difficult problems. You must have excellent decision-making and critical-thinking skills. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Responsibilities:

  • Process large amounts of Medicaid provider enrollment applications.
  • Assess provider's requirements, clarify information, and provide solutions and/or alternatives.
  • As the need arises, manage large volume of inbound and outbound calls related to Medicaid provider enrollment inquiries.
  • Document all provider enrollment inquiries in the call center and/or provider enrollment database.


Minimum Requirements:

  • At least 2 years of previous experience in a customer service support role and/or data entry role surrounding medical billing or medical credentialing or healthcare insurance industry.
  • Prior experience handling Medicaid related calls is desired
  • Ability to work in our onsite office in Cheyenne, WY

Preferred Requirements:

  • 2+ years of previous experience in a customer service or support role handling inbound and/or outbound phone calls as well as email inquiries
  • Experience screening, tracking, and processing Medicaid, health insurance, medical billing, or medical credentialing
  • Prior experience working in a Healthcare setting and/or Medicaid State Agency, physician office, or Medical Provider Credentialing Experience


Desired skills:

  • Data Entry Experience
  • Basic Computer Skills
  • Customer Service Experience
  • Strong Communication Skills
  • Strong Multi-tasking Skills
  • Call Center Experience Preferred
  • Medical Office Experience Preferred

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